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Skills

  • Business operations
  • Problem resolution
  • Handling financial negotiations
  • Relationship development
  • Process improvement
  • Communications
  • KPI Tracking and Reporting
  • Project organization
  • Organization
  • Deferred payment negotiation

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Contacted 10 overdue accounts daily.
  • Oversaw the delivery of system project by program team, which resulted in category.
  • Achieved results within the first 7 months.
  • Transported Power BI to two years customer locations.
  • Achieved a 17% reduction in bad debt accumulation.
  • Achieved resolution within two years.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted customers impacted by financial hardship.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of cross-functional collaboration and process improvement as well as risk assessment training.
  • Within Miscellaneous, senior Credit Collector and outstanding performer in team leadership and process improvement.
  • Achieved collection goals.
  • Adept at collaborating with legal and risk management teams.
  • Achieved a 77% reduction in overdue accounts.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Boosted overall performance shifts.
  • Adept at monitoring high-risk accounts and alerting management to potential financial issues, contributing to early prevention and mitigation efforts for 18 at-risk accounts.
  • Competent Accounts Receivable Specialist with 13 years of experience in high-volume environments performing all accounts receivable functions.

Accomplishments

  • Introduced an automated reminder system, which improved on-time payment rates by 44%.
  • Recovered payments ahead of clients entering collections by negotiating revised payment schedules, securing over $9 in at-risk receivables.
  • Trained 3 team members on new collection best practices, improving overall team collection performance by 84%.
  • Developed and maintained strong relationships with clients to secure timely payments, improving the on-time payment rate by 51%.
  • Resolved product issue through consumer testing.
  • Adapted collection techniques that adhered to FDCPA guidelines while still consistently meeting or exceeding collection targets.
  • Provided exceptional service to clients while recovering outstanding balances, ensuring customer retention rates remained above 25%.
  • Nominated for Innovation Award after surpassing the company's monthly collection target by 44%, showing consistent goal achievement.
  • Regularly updated senior management with detailed reports on collection success rates and aging accounts, leading to informed decision-making.
  • Reduced the average days sales outstanding (DSO) by 12 days, significantly improving cash flow for the organization.

Affiliations

  • Association of Information Technology Professionals
  • National Consumer Reporting Association (NCRA)
  • Society of Women Engineers
  • International Association of Credit Portfolio Managers (IACPM)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Credit Services Association (CSA)
  • National Association of Retail Collection Attorneys (NARCA)
  • Freemason
  • Society of Human Resource Management
  • Institute of Credit Management (ICM)

Certifications

  • Certified Treasury Professional (CTP)
  • CompTIA Security+
  • Debt Collection Compliance Specialist
  • Certified Receivables Compliance Professional (CRCP) - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Credit and Collection Professional (CCCP)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Salesforce

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