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Skills

  • Billing process facilitation
  • First Aid/CPR
  • Adapting to evolving healthcare technologies
  • MS Office
  • Compliance with Six Sigma Standards
  • Organization
  • Project organization
  • Problem resolution
  • Procedure equipment
  • Insurance verifying

Work Experiences

  • Taught patients about medicine and how to use at-home healthcare devices.
  • Completed data audits on the patient registration process, reducing clerical mistakes by 21%.
  • Had an excellent attendance record and was always on time for work.
  • Explained treatment plans and payment options.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Achieved recognition for outstanding patient service.
  • Collaborated with cross-functional teams to streamline front desk procedures, improving check-in accuracy by 65%.
  • Addressed deficiencies before patient visits.
  • Achieved a 23% reduction in complaints.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Consistently exceeds expectations in registration roles, with a demonstrated ability to handle high volumes while maintaining a high standard of patient care and operational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • 6 years of experience as a patient service representative.
  • German is a second language for me.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 20% positive feedback rating.
  • Based on post-visit survey feedback.
  • Patient Service Representative with 3 years of healthcare experience.
  • Collaborative Registration Associate who works seamlessly with clinical teams to prioritize urgent cases, reducing patient flow bottlenecks and improving service times.

Accomplishments

  • Managed confidential medical and insurance data for 10 patients on a daily basis, ensuring full compliance with HIPAA and other relevant regulations.
  • Developed and implemented a new patient tracking system, reducing registration times by 53%.
  • Trained new employees on EHR best practices, resulting in a 50% performance improvement across the team in 2017.
  • Reduced claim processing errors by 36% by accurately verifying patient insurance information prior to submission.
  • Documented and resolved program which led to category.
  • Reduced registration delays by 24% through meticulous review and escalation of discrepancies found during patient check-in.
  • Implemented a patient satisfaction call-back program to gather feedback, improving overall registration experience ratings by procedure%
  • Resolved patient inquiries related to insurance, contributing to an 34% improvement in patient retention.
  • Led a team-oriented initiative to enhance data collection methods, contributing to a 74% increase in process efficiency.
  • Optimized the check-in process, cutting wait times by 36% through effective prioritization and workflow improvements.

Affiliations

  • International Association of Administrative Professionals
  • Institute of Healthcare Improvement (IHI)
  • National Association of Medical Staff Services (NAMSS)
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Association of Social Workers
  • National Council for Behavioral Health (NCBH)
  • American Society of Administrative Professionals (ASAP)
  • Professional Association of Healthcare Office Management (PAHCOM)
  • American Medical Billing Association (AMBA)
  • American Marketing Association

Certifications

  • Professional Administrative Certification of Excellence (PACE) by the American Society of Administrative Professionals (ASAP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Administrative Assistant (CMAA) by the National Healthcareer Association (NHA)
  • Healthcare Financial Data Management Certification through Healthcare Financial Management Association (HFMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Patient Account Manager (CPAM) by AAHAM
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Professional in Healthcare Quality (CPHQ) by NAHQ
  • Google Certified Professional Cloud Architect

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