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Skills

  • Process improvement
  • Team management
  • Facilitating patient check-in processes
  • Organization
  • Interpreting physician orders
  • Interdepartmental communication
  • First Aid/CPR
  • Budgets
  • Medical insurance
  • Data-Driven Process Improvement

Work Experiences

  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Achieved Excellence Award for maintaining 100% compliance with insurance verification protocols over 9 months.
  • Acted as the first point of contact for 2 incoming patients per day, maintaining a 55% satisfaction rating based on post-visit surveys.
  • Transported HubSpot to one year customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Completed data audits on the patient registration process, reducing clerical mistakes by 21%.
  • Used Asana to make appointments.
  • Achieved Excellence Award.
  • Collaborated with clinical staff.
  • Collaborated with cross-functional teams.

Summaries

  • Collaborative Registration Associate.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Based on post-visit survey feedback.
  • Within Miscellaneous, senior Registration Associate and outstanding performer in stakeholder engagement and project management.
  • Confident Registration Associate with significant experience in patient intake management, insurance verification, and coordinating with cross-functional teams for streamlined service.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • 6 years of experience as a patient service representative.
  • Adept at scaling front desk operations, managing new patient registrations, and training staff on best practices, resulting in an overall improvement in service quality and team performance.

Accomplishments

  • Reduced registration delays by 24% through meticulous review and escalation of discrepancies found during patient check-in.
  • Reduced data entry time for new patient information by 83% through automation tools and policy adjustments.
  • Processed an average of 9 new patient registrations daily, ensuring adherence to HIPAA guidelines and reducing errors by 61%.
  • Led a team-oriented initiative to enhance data collection methods, contributing to a 74% increase in process efficiency.
  • Collaborated with team of 2 in the development of standard.
  • Successfully handled escalated registration issues, improving patient satisfaction scores by process%.
  • Proactively resolved patient disputes, contributing to a 74% increase in overall patient satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Audited monthly registrations to identify and rectify data inconsistencies, leading to an 24% decrease in errors.
  • Resolved patient complaints and appeals through empathetic and compliant communication, leading to a 34% increase in repeat visits.

Affiliations

  • American Medical Billing Association (AMBA)
  • Freemason
  • Association of Information Technology Professionals
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Patient Experience Institute (PXI)
  • American Hospital Association (AHA)
  • Society for Human Resource Management (SHRM)
  • Toastmasters
  • Rotary International
  • American Academy of Professional Coders (AAPC)

Certifications

  • Complete Health Information Management (CHIM) through AHIMA
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Professional Business Analyst in Healthcare Systems Certification (PBAHS) by Lakeside Partners
  • Advanced National Healthcareer Association (NHA) Certification: Healthcare Compliance Officer Certification (HCO)
  • First Aid/CPR Certified
  • Insurance Laboratory Certification (ILC) by Vantage
  • Certified Coding Specialist (CCS) by AHIMA

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