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Skills

  • Advanced CRM proficiency (Jira)
  • Communications
  • Customer service
  • Stakeholder engagement
  • Order processing
  • Staff training
  • Operational improvement
  • Organization
  • Revenue generation
  • Retention strategies

Work Experiences

  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Acquired 8 new customers, resulting in 12% revenue for the team.
  • Managed Power BI inventory to improve sales pitches and closed more than 8 sales in several months.
  • Cultivated relationships with major national retailers.
  • Achieved results within the first quarter of implementation.
  • Improved the client organization and goal alignment by automating the initiative contact management system.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Created and used standard reports to assist leadership in making key decisions and exceeding operational goals.
  • Allowed clients to optimize product assortment.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and workflow optimization and data analysis.
  • Professional with quality assurance and stakeholder engagement expertise who is organized and resourceful.
  • 8 years of entrepreneurial experience in method and category sales.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customers have increased by 10%, and new sales revenue has increased by more than $17.
  • Dedicated Retail Sales Consultant skilled at maximizing profitability by leveraging market data, competitive insights, and analytics.
  • With a background in marketing and sales of 14 products by informing customers of product benefits, client relations and project management, enthusiastic sales expert with a background in marketing and sales of 8 products by informing customers of product benefits, team leadership and client relations.

Accomplishments

  • Secured top Top Performer within Summit Group for excellence in curating client-focused sales programs across national retail accounts.
  • Exemplified expertise in Salesforce CRM to track national account health, driving a 63% uplift in account retention rates.
  • Implemented personalized client onboarding programs, raising customer satisfaction metrics by 47% points.
  • Resolved product issue through consumer testing.
  • Utilized B2B sales tactics to increase repeat business, pushing customer lifetime value upward by 46%.
  • Managed a portfolio of 15 national retail accounts resulting in a consistent 16% year-over-year revenue growth.
  • Partnered with human resources in executing promotional campaigns that increased same-store sales by 39% during peak seasons.
  • Conducted competitive analysis that led to pricing adjustments, resulting in an 5 increase in sales margins in 2018.
  • Directed the re-negotiation of national contracts, delivering a $61,000 cost savings across key accounts.
  • Achieved Innovation Award as a recognition for client retention success, maintaining a 66% renewal rate in 2015.

Affiliations

  • National Retail Federation (NRF)
  • Society for Human Resource Management (SHRM)
  • Association for Computing Machinery
  • Freemason
  • American Institute of Merchandising
  • National Association of Sales Professionals (NASP)
  • Trade Promotion Management Association (TPMA)
  • Professional Pricing Society (PPS)
  • Sales Management Association
  • International Council of Nurses

Certifications

  • Inbound Sales Certification - HubSpot Academy
  • Advanced Certificate in Market and Sales Analytics – Summit Group
  • Strategic Account Management Association (SAMA) Certified Strategic Account Manager
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Business Performance Advisor (CBPA) – 2021
  • Advanced Google Tag Manager (GTM) Certification
  • Certified Expert in Retail Operations (CEROP) – 2024
  • Cisco Certified Network Associate (CCNA)
  • ServSafe

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