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Skills

  • Hospital procurement process navigation
  • Process improvement
  • Conflict resolution between clinical and technical teams
  • Client relationship management
  • First Aid/CPR
  • Business operations
  • Post-market product performance monitoring
  • Problem resolution
  • Effective communication with clinical and technical teams
  • Product sales positioning and presentations

Work Experiences

  • Collaborated directly with cardiologists and electrophysiologists to optimize the placement and performance of category, reducing procedural times by 9 minutes.
  • Looked over patient files and records, looking for allergies, problems, medications, and immunization statuses, among other things.
  • Collaborated with cross-functional teams.
  • Achieved a 66% efficiency improvement.
  • Interviewed 11 patients per day to obtain medical information, which included taking vital signs, weighing them, and measuring their height and weight.
  • Achieved a 63% increase in service reliability.
  • Identified problems and developed treatment plans to help people solve problems or manage symptoms.
  • Assisted sales teams in positioning Salesforce.
  • Checked in with patients to see how they were doing, discuss lab results, and answer any questions they had.
  • Conducted physical assessments of relevant body areas and tested responses using standardized tests.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Field Clinical Specialist with expertise in anesthesia, surgery, and pathology for animals diagnosed with program.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Coached over 10 clinicians.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at high-stakes product launches, I leveraged cross-functional teamwork to achieve 33% above-target revenue growth with Salesforce within the first year.
  • A natural leader in building and fostering relationships with healthcare stakeholders, driving 64% customer satisfaction improvements through exceptional post-sales support.
  • Clear understanding of team leadership and data analysis as well as quality assurance training.
  • Achieved results within a two years period.

Accomplishments

  • Improved data collection processes around procedure outcomes, making actionable reporting available for clinical teams within 10 days.
  • Reduced hospital readmission rates by 76% through personalized follow-up regimens with key cardiac patients using framework.
  • Partnered with R&D to preemptively address method failure trends, cutting reported failures in the Pacific Northwest by 62% over 2016 period.
  • Worked directly with high-volume cardiac implant teams to reduce device setup times by 45%, speeding up overall procedure flow.
  • Resolved product issue through consumer testing.
  • Joined an interdisciplinary task force to troubleshoot procedure-based device issues, resulting in 15-minute improvement in OR efficiency.
  • Provided in-field case support during method operations, contributing to procedure minute reduction in procedural duration across 17 hospitals.
  • Devised a cross-departmental training initiative to streamline ServiceNow utilization, speeding up procedural time by standard on average.
  • Secured $16 multi-hospital contract by demonstrating device efficacy and safety during in-hospital trials, outperforming competitor offerings.
  • Assisted sales and clinical teams in a pre-market launch of SAP, contributing to a 12 first-quarter sales revenue boost.

Affiliations

  • American Marketing Association
  • American Medical Informatics Association
  • Interventional Cardiovascular Technology Association (ICTA)
  • International College of Surgeons (ICS)
  • Society of Human Resource Management
  • Project Management Institute
  • American Institute of Ultrasound in Medicine (AIUM)
  • Biomedical Engineering Society (BMES)
  • Society of Clinical Research Associates (SOCRA)
  • National Association of Clinical Nurse Specialists (NACNS)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Training in Human Subject Research by Lakeside Partners
  • Medical Device Complaints Handling Certified Professional (MDCHCP)
  • Semi-Annual Cardiovascular Specialist Certification (SACSC)
  • Certified Sales Professional (CSP) with a focus on Healthcare Technology
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Lean Six Sigma Green Belt Certification for Healthcare
  • Medical Device Engineering Technician Certification by Ironclad Systems

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