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Skills

  • Business operations
  • Customer service
  • Food running
  • Ordering procedures
  • Timely food delivery
  • Craft beer selection and curation
  • Buffet servicing
  • Problem resolution
  • Stocking and replenishing
  • Vendor relationship management

Work Experiences

  • Kept track of the dining room's inventory and replenished it as needed.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with local bartenders.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Assisted with menu cost analysis, reducing drink overhead by 32% while maintaining premium quality.
  • Greeted customers and helped them with any questions they had.
  • Achieved growth over 6 months.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.

Summaries

  • Consistently received CPA from local health departments.
  • Accomplished Managing Bartender.
  • Achieved a 15% increase in specialty beverage sales.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Achieved a 84% reduction in wastage.
  • Consistently reduced supply costs by 22%.
  • Achieved monthly revenue increases of $4.
  • Boosted team productivity by 18%.
  • Achieved a 78% spike in happy hour revenue.
  • Personable Dining Room Attendant with 5 years of customer service experience.

Accomplishments

  • Developed a comprehensive training manual that improved new bartender onboarding time by 42%, enhancing team efficiency.
  • Successfully reduced bar operating costs by 25% through negotiation and vendor relationship management initiatives.
  • Consistently reviewed and updated training materials for bartending staff, ensuring procedure% compliance with new health and safety regulations.
  • Analyzed menu performance and executed pricing adjustments, resulting in a 32% increase in overall profitability.
  • Developed a loyalty program that resulted in a 65% increase in repeat customer visits within several months.
  • Documented and resolved program which led to procedure.
  • Reduced staff turnover by 73% through proactive leadership, ensuring consistent staffing and elevated customer service levels.
  • Mentored a team of 16 junior bartenders, ensuring 72% successfully passed their Lean tests, boosting team competency.
  • Led weekly staff meetings to identify opportunities to enhance customer service, achieving a 43% improvement in customer satisfaction.
  • Trained 15 new hires on cash handling procedures, achieving 50% error-free reconciliations over 6 months.

Affiliations

  • Certified Spirits Specialist (CSS) - Society of Wine Educators
  • American Society of Safety Professionals
  • Association of Cocktail Professionals (ACP)
  • BarSmarts Mixology Certification
  • Freemason
  • Society of Wine and Spirits Experts (SWSE)
  • Craft Beverage Institute of the Southeast (CBISE)
  • Chilled Magazine Bartenders in Leadership and Development (B.I.L.D.) Program
  • Rotary International
  • Advanced Sommelier Certification - Court of Master Sommeliers

Certifications

  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • ServSafe
  • Salesforce
  • Certified Hospitality Revenue Manager by Brightline
  • Loyalty Program Management Certification by process
  • TIPS (Training for Intervention Procedures) Certification
  • ABC Certification for Bartending in North Carolina
  • Bartending and Mixology Certification by Ironclad Systems
  • Mixologist Certification by Harbor & Co.

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