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Skills

  • Budgets
  • Relationship development
  • Menu memorization
  • Pricing tool development
  • Project organization
  • Conflict resolution
  • Materials preparation
  • Place settings
  • Team management
  • Inspection reviews

Work Experiences

  • Ensured
  • Kept track of the dining room's inventory and replenished it as needed.
  • Improved locomotive material expense tracking by 17%.
  • Got better.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Established
  • Recommendation
  • Measured yardage and looked for stray golf balls.

Summaries

  • Food safety and industry best practices are second nature to her.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Ambitious
  • Eager to contribute my 7 years of related experience to the Ironclad Systems team.
  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Collaborate with commercial lenders to achieve sales targets.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Focused on customer service
  • Category and standard are examples of abilities.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced customer loyalty through personalized service, leading to 3% increase in repeat clientele during one year.
  • Suggested new pricing structure and menu adjustments, resulting in a 35% margin increase on specialty drinks.
  • Maintained compliance with local alcohol service regulations, passing Texas audits with no violations over the past year.
  • Documented and resolved standard which led to system.
  • Key figure in securing a President's Club, recognized for consistent excellence in customer service, mixology creativity, and efficient team management.
  • Worked directly with management to create a training manual for new hires, decreasing onboarding time by 3 days and improving efficiency.
  • Introduced a new cocktail menu, boosting happy hour attendance by 48% and enhancing overall brand recognition.
  • Monitored stock levels and re-ordered ingredients as necessary, improving stock control and decreasing out-of-stock items by 63%.
  • Led a promotional campaign for a new product line, resulting in a $3 revenue increase over 13 weeks.

Affiliations

  • Council of Hotel and Restaurant Trainers (CHART)
  • Certified Beverage Specialist (CBS) by the International School of Beverage Management
  • Society of Wine Educators (SWE)
  • Certified Cicerone® Program
  • Rotary International
  • National Association of Social Workers
  • Food & Drink International Conference (FDIC) Member
  • Advanced Mixology Certification, Atlanta
  • World Class Bartender of the Year Competition Participant
  • Project Management Institute

Certifications

  • Customer Service Excellence Certification from Harbor & Co.
  • Barsmarts Wired Certification by Pernod Ricard
  • Hospitality & Event Management Certificate from Cedar Works
  • Certified Hospitality Supervisor from American Hotel & Lodging Educational Institute
  • Licensed Bartender Certification from process
  • Certified Beer Judge from Beer Judge Certification Program (BJCP)
  • Compliance for Alcohol Management (CAM) Certification by process
  • Salesforce
  • Certified Protection Officer (CPO)
  • Master Mixologist Certification from National Bartending School

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