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Skills

  • Communications
  • Risk management
  • Inventory shrinkage analysis
  • Customer service
  • CCTV Systems
  • Conflict de-escalation
  • Supervision
  • Planning and coordination
  • MS Office
  • Team building

Work Experiences

  • Worked with others to brainstorm new standard possibilities.
  • Achieved over 11 in asset recovery.
  • By establishing trust and cultivating relationships with customers, I was able to implement successful loss control strategies.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 59% reduction in external theft over 2018.
  • Achieved results within 2015.
  • Conducted comprehensive security audits in 16 stores.
  • Answered 8 phone calls per one year to assist customers.
  • Achieved a Employee of the Year for exceptional compliance.
  • Used Microsoft Excel to compile data gathered from various sources.

Summaries

  • Achieved results through strategic product placement.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Looking forward to taking on a new challenge with a successful team.
  • Strategic thinker with expertise in quality assurance.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Advanced criminal and civil law knowledge, as well as a track record of forming and maintaining productive partnerships with law enforcement personnel.
  • Strong technical skills and experience in risk assessment.
  • Providing the highest quality of service to clients in order to add value to the Lakeside Partners team.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Proactively identified store-specific vulnerabilities, implementing tailored action plans that reduced overall loss by 64%.
  • Reduced shrink loss during high-traffic periods by 34% through the implementation of tighter store access control policies.
  • Created a layered security system, combining visible and covert measures leading to a 61% drop in internal theft risks.
  • Increased proactive deterrence efforts, realizing a 52% drop in shoplifting through innovative store layout adjustments and employee awareness training.
  • Reduced investigation backlog by 50% through the introduction of improved incident tracking systems and streamlined reporting processes.
  • Negotiated and implemented third-party monitoring services, resulting in quicker response times and a 46% decrease in property-related incidents.
  • Elevated security compliance by implementing a formal training program covering emergency management protocols across 7 location(s).
  • Collaborated with HR on internal investigations, resolving 7% of cases effectively and ensuring compliance with corporate policies.
  • Introduced asset tagging technologies in high-theft areas, lowering shrink by 74% and increasing recovered inventory value by $130,000.
  • Developed a mentor program for new asset protection coordinators, increasing first-year turnover retention rates by 76%.

Affiliations

  • Active member of the American Society of Criminology, attending sessions on criminal behavior patterns related to retail crime.
  • Completed Store Security and Emergency Response training through National Association for Shoplifting Prevention (NASP), certifying enhanced threat protocols.
  • Volunteered with the Loss Prevention Networking Group to share best practices in asset protection and compliance across the retail industry.
  • Worked cross-functionally with members of the National Safety Council (NSC) to standardize employee safety audits that align with both OSHA and company standards.
  • Contributed to the Retailers' Shrinkage Consortium, focusing on improving store layout designs to minimize inventory exposure to theft.
  • Collaborated with Retail Industry Leaders Association (RILA) on asset protection roundtables aimed at proprietary theft prevention programs.
  • Participated in internal association sessions on modern retail layout optimization techniques, minimizing traffic-related theft within stores.
  • Trained in Behavioral Analysis through the Workplace Violence Prevention Institute to mitigate potential internal threats from staff.
  • Participated in Certified Fraud Examiner (CFE) training sessions to enhance knowledge of fraud-related incident identification and mitigation.
  • Earned certification from National Association for Shoplifting Prevention (NASP) with advanced training in merchandise recovery and customer interaction strategies.

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Safety Professional (CSP) from the Board of Certified Safety Professionals
  • Loss Prevention Certified (LPC) from the Loss Prevention Foundation
  • Physical Security Professional (PSP) from ASIS International
  • Security Management Certification from ASIS International
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Forensic Consultant (CFC) from the International Academy of Public Safety

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