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Skills

  • Budgets
  • Payroll and budgeting
  • Communications
  • Documentation and control
  • Cross-departmental collaboration
  • Data-driven decision making
  • Certified Admissions Counselor (CAC) credential
  • Problem resolution
  • Effective communication skills
  • Data Management

Work Experiences

  • Was in charge of category files and records for 2 clients, as well as following security procedures to prevent data breaches and misuse.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Conducted a year-end survey of 3 stakeholders, revealing key insights that improved admissions operations for the upcoming cycle.
  • Adjusted strategy to boost underrepresented student applications.
  • Achieved a 75% faster onboarding process.
  • Achieved a 59% reduction in application processing errors.
  • Intervened between Admissions Supervisors during arguments and diffused tense situations using team leadership and stakeholder engagement.
  • Achieved annual savings of $18.
  • Built data dashboards to monitor applicant demographics.
  • Completed 11 employees' bi-weekly payroll.

Summaries

  • Achieved a 37% increase in international applications.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With over 14 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • 13 years of experience streamlining processes, managing talented team members, and performing workflow optimization by an educated professional.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Achieved a 22% reduction in application processing time.

Accomplishments

  • Evaluated annual admissions criteria and spearheaded policy adjustments that increased the class yield by 71%.
  • Collaborated with team of 16 in the development of system.
  • Led team workshops to improve cross-departmental communication, resulting in a 70% increase in internal collaboration and faster resolution of student inquiries.
  • Coordinated outreach activities that increased international student enrollment by 19% in 2017.
  • Designed a student-centric social media campaign that increased online applicant inquiries by 50% over one year.
  • Established protocols for handling applicant concerns, reducing escalation to managerial review by 39%.
  • Automated multiple portions of the application review process, reducing manual admin work by 33% and accelerating decision turnaround.
  • Collaborated across departments to refine admissions workflows, creating a paperless system that saved 14 hours in administrative time weekly.
  • Documented and resolved category which led to metric.
  • Organized university-wide open house events, leading to a 81% rise in walk-in applications compared to the previous year.

Affiliations

  • International Council of Nurses
  • American Society of Safety Professionals
  • National Transfer Student Week Advisory Council
  • Ivy League Admissions Network
  • Society of Human Resource Management
  • Student Affairs Administrators in Higher Education (NASPA)
  • Admissions Marketing Report (AMR) Grad School Network
  • Council of Graduate Schools (CGS)
  • Toastmasters
  • Freemason

Certifications

  • Certified Public Accountant
  • ServSafe
  • National Association for College Admission Counseling (NACAC) Membership
  • Education Data Science Certification - process
  • Certified School and College Counseling (CSCC) - Cedar Works
  • Certified Diversity Recruitment Strategist (CDRS)
  • Student Affairs Professionals in Higher Education (NASPA) Membership
  • Certified Leadership in Higher Education Professional (CLHEP)
  • Ethical Enrollment Management Specialist (EEMS) Certification
  • Salesforce

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