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Skills

  • Effective stakeholder coordination
  • Proficient in 10-key
  • Advanced proficiency in metric
  • Practiced at FHA loan process
  • Client consultation and advisory services
  • Client satisfaction management
  • Supervision
  • Regulatory compliance
  • Relationship development
  • Experian Transact SM

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver system service.
  • Had an excellent attendance record and was always on time for work.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with real estate agents and brokers to identify new mortgage opportunities, increasing monthly loan volume by 41%.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated closely with underwriters to expedite the loan approval process, reducing turnaround time by 72% for Power BI loans.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assessed over 5 loan files for creditworthiness, ensuring compliance with Fannie Mae and Freddie Mac guidelines, and mitigating risk exposure.
  • Collaborated with real estate agents and brokers.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 65% decrease in early payment defaults.
  • Clear understanding of regulatory mortgage processes.
  • Aligned solutions with client and institutional goals.
  • Clear understanding of workflow optimization and data analysis as well as cross-functional collaboration training.
  • Accomplished this within 2020.
  • Adept at collaborating with underwriters and compliance officers.
  • Mortgage Analyst with 9 years of successful project management and data analysis experience.
  • Collaborated with key stakeholders.
  • Achieved 58% growth in loan origination.

Accomplishments

  • Executed detailed credit analysis for over 11 mortgage applications, increasing approval rates by 64% within 18 months.
  • Managed risk exposure analysis for a portfolio worth $2, identifying high-risk areas and reducing non-performing loans by 79%.
  • Led client education sessions on mortgage product offerings, boosting conversion rates by 26% and enhancing overall portfolio performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided in-depth market trend analysis, advising on mortgage rate adjustments that led to a portfolio value increase of $10.
  • Developed and implemented new mortgage servicing protocols that improved client satisfaction scores by 57% and reduced churn by 18.
  • Utilized advanced analytics tools such as ServiceNow to identify new mortgage lending opportunities, increasing loan origination by $16 over 6 months.
  • Collaborated with team of 4 in the development of procedure.
  • Led monthly performance reviews on high-yield mortgage assets, optimizing strategies to reduce delinquency rates across Atlanta portfolios.
  • Developed and launched a customer CRM system that improved client retention rates by 47% and enhanced the customer experience by streamlining communication.

Affiliations

  • Certified Property Manager (CPM) Chicago
  • Executives in Mortgage Banking Advisory Group
  • International Association of Credit Portfolio Managers (IACPM)
  • Lions Club
  • Financial Planning Association (FPA)
  • Toastmasters
  • Fair Housing Compliance Certification - 2021
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Jaycees

Certifications

  • Certified Credit Risk Officer (CCRO) – Meridian
  • CompTIA Network+
  • Consumer Loan Underwriting Certification – Ironclad Systems
  • Certified Mortgage Servicer (CMS) – Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Auditor (CIA) – Brightline
  • Certified Real Estate Lending Specialist (CRELS) – Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+

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