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Skills

  • Financial risk exposure analysis
  • Analytical problem solving
  • Client satisfaction management
  • Communications
  • Advanced risk assessment techniques
  • Regulatory compliance
  • Process optimization
  • First Aid/CPR
  • Moody's KMV CreditEdge
  • Financial transactions expertise

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved a 76% reduction in audit findings.
  • Achieved 75% higher ROI.
  • Assessed over 10 loan files for creditworthiness.
  • Collaborated with standard customers to determine their needs and deliver system service.
  • Collaborated with real estate agents and brokers to identify new mortgage opportunities, increasing monthly loan volume by 41%.
  • Analyzed mortgage applications worth over $18 to assess risk and ensure compliance with category guidelines.
  • Developed new loan prospects by making weekly cold calls to 8 people.
  • Boosted annual loan issuance by $14 for 2022.
  • Achieved results within three years.

Summaries

  • Conducted credit reviews.
  • Advanced expertise in mortgage data collection automation, reducing error rates by 56% and significantly enhancing overall application processing efficiency.
  • Excellent communication and analytical skills.
  • Analyzed and approved mortgage loans leading to the origination of over $4 in loans for high-net-worth individuals, successfully expanding the client base.
  • Achieved 58% growth in loan origination.
  • Achieved zero breaches.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted portfolio value by $9.
  • Adept at collaborating with underwriters and compliance officers to expedite loan approvals while ensuring adherence to standard, achieving a 85% reduction in audit discrepancies.
  • Achieved a 32% reduction in audit discrepancies.

Accomplishments

  • Led monthly performance reviews on high-yield mortgage assets, optimizing strategies to reduce delinquency rates across Atlanta portfolios.
  • Developed and launched a customer CRM system that improved client retention rates by 47% and enhanced the customer experience by streamlining communication.
  • Analyzed market trends, facilitating a strategic shift that increased loan conversion by 81% over 18 months.
  • Executed detailed credit analysis for over 11 mortgage applications, increasing approval rates by 64% within 18 months.
  • Reviewed and analyzed mortgage-backed securities, optimizing portfolio performance and increasing returns by 85%.
  • Assisted in the design and implementation of loan modification programs, improving loan rehabilitation rates in Seattle by 36%.
  • Resolved product issue through consumer testing.
  • Collaborated with real estate agents and brokers to identify new mortgage opportunities, increasing monthly loan volume by 31%.
  • Implemented a new mortgage application processing system that reduced application completion time by 84%.
  • Developed and implemented new mortgage servicing protocols that improved client satisfaction scores by 57% and reduced churn by 18.

Affiliations

  • American Medical Informatics Association
  • Chartered Financial Analyst (CFA) Institute
  • Society of Women Engineers
  • Certified Mortgage Banker (CMB) Program
  • Master of Business Administration (MBA), system
  • Appraisal Institute
  • National Notary Association (NNA)
  • Toastmasters
  • International Council of Nurses
  • Certified Residential Mortgage Specialist (CRMS)

Certifications

  • Compliance Officer Certification – Beacon Labs
  • Residential Mortgage Loan Originator (RMLO) – category
  • Certified Real Estate Lending Specialist (CRELS) – Vantage
  • CompTIA Security+
  • Certified Internal Auditor (CIA) – Brightline
  • Apple Certified Associate (ACA)
  • Certified Real Estate Finance Professional (CREFP) – Harbor & Co.
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • FHA/VA Underwriting Certification – Ironclad Systems

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