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Skills

  • Documentation procedures expert
  • Security systems
  • Operational improvement
  • Charting expertise
  • MS Office
  • Project organization
  • Basic first aid and CPR certification 2017
  • Client Retention Strategies
  • Team management
  • Professional bedside manner

Work Experiences

  • Collected, analyzed, and updated patient rehabilitation progress, presenting key data to Chiropractors for care plan adjustments.
  • Applied heat and ice applications.
  • Positioned patients for maximum comfort prior to procedures.
  • Collected patient rehabilitation progress.
  • Answered phones, scheduled appointments, greeted patients, and ordered supplies as part of my front desk duties.
  • Taught patients about medications, procedures, and doctor's orders.
  • Assisted with managing special projects.
  • Administered basic therapies, such as heat and ice applications, per the chiropractor's guidance, enhancing recovery outcomes.
  • Achieved results in 2018.
  • Achieved a 70% improvement in feedback scores.

Summaries

  • Achieved a 49% reduction in office bottlenecks.
  • Achieved 62% growth in new patient foot traffic in 2023.
  • Personable method Graduate looking for a rewarding Chiropractic Health Assistant role to apply formal education in Miscellaneous.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Client relations and project management are gifted at assisting office operations and physicians by coordinating patient information.
  • Committed to ensuring regulatory compliance and practice standards in order to achieve the highest level of patient satisfaction.
  • Chiropractic Health Assistant is a hardworking and dependable Chiropractic Health Assistant who excels at workflow optimization and performance reporting.
  • Knowledge of Adobe Creative Suite in depth, as well as team leadership and performance reporting abilities.
  • Ability to recognize metric issues and integrate framework solutions to achieve program.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.

Accomplishments

  • Collected and reviewed patient feedback post-treatment, leading to actionable insights that increased patient satisfaction by 24%.
  • Streamlined patient appointment scheduling by implementing a digital system, reducing booking errors by 63%.
  • Organized and maintained chiropractic supplies inventory, reducing supply shortages and treatment delays by 64%.
  • Promoted patient retention by offering personalized follow-up care instructions, resulting in a 80% increase in revisits.
  • Conducted detailed patient symptom assessments, alerting chiropractors to potential issues and reducing emergency visits by 60%.
  • Developed a standard operating procedure (SOP) for sanitization and OHS adherence, facilitating 10 consecutive months of OHS compliance.
  • Trained junior staff on patient intake procedures, leading to a 51% decrease in administrative delays during peak hours.
  • Participated in chiropractic community outreach events, promoting clinic services and attracting 32% more patients.
  • Designed a patient education program for new clients, improving patient preparedness for treatment and reducing appointment cancellations.
  • Conducted basic muscle and joint therapy under chiropractor supervision, contributing to improved patient recovery metrics.

Affiliations

  • Completed Continuing Education (CE) courses on HIPAA and insurance compliance issues, vital to streamlining clinic administrative processes and patient confidentiality.
  • Volunteer in annual Chiropractic Health Service Day, providing community chiropractic screenings and spreading awareness of natural pain management techniques.
  • Certified Trainer for new chiropractic staff – Specialized in adapting OHS and sanitization protocols, resulting in a 34% improvement in patient safety compliance at previous clinics.
  • Credential holder of the National Healthcareer Association (NHA) – Focused on medical administrative duties aligned with chiropractic clinic operations.
  • Certification from The Council on Chiropractic Guidelines and Practice Parameters (CCGPP), ensuring evidence-based practice and guideline implementation.
  • Certified in Basic Life Support (BLS) and First Aid, complying with North Carolina medical safety regulations.
  • Participant in the National Chiropractic Mutual Insurance Company (NCMIC) educational programs on risk management to reduce liability exposure in clinic settings.
  • Active participant in state-level Chiropractic Assistant Certification Program, with continuous learning from 2019 to today, ensuring up-to-date industry knowledge.
  • Participant in Chiropractic Leadership Conference webinars, focusing on clinic management and patient retention strategies.
  • Completed certification with the Board for Certification for Chiropractic Assistants (BCCA), confirming adherence to patient care and safety standards.

Certifications

  • Bloodborne Pathogens Certification - system
  • American Academy of Financial Management (AAFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Medical Billing and Coding Specialist (MBC) - method
  • Certified Basic X-Ray Machine Operator (BXMO) - system
  • Introduction to Manual Therapy Techniques Certification - system
  • Apple Certified Associate (ACA)
  • Association for Project Management (APM)
  • Certified Chiropractic Assistant (CA) - standard
  • Project Management Professional (PMP)

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