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Skills

  • Contract evaluation
  • Understanding of contracts
  • Federal Acquisition & Contracting (FAR)
  • Training needs analysis
  • Contract phase management
  • IDIQ contract management
  • Contract negotiation skills
  • Contract closeouts
  • Contract review and recommendations
  • Proficient in contract negotiations

Work Experiences

  • Increased gym revenue and memberships by upselling home equipment and program plans.
  • Coached 7 senior managers.
  • Conducted scalable training sessions.
  • Managed a team of 5 daily clients, seamlessly transitioning from category to process classes while maintaining a positive attitude.
  • Used Microsoft Excel to schedule appointments for process clients with 100% accuracy.
  • Achieved results over the course of the past year.
  • Authored training materials on stakeholder engagement.
  • Provided new hires with mentoring, which resulted in improved staff development and productivity.
  • Planned and delivered account management training to 16 account managers every week, on average.
  • Devised individualized plans to assist framework customers in achieving standard objectives within set deadlines.

Summaries

  • Trained in the use of Salesforce and client relations.
  • Costs were consistently reduced while profits were increased.
  • Exceptionally effective at educating people of all skill levels.
  • Contract Trainer is a smart Contract Trainer with a self-motivated approach who has project management and budget management skills.
  • Training manager with high emotional intelligence and a 12-year track record of expanding training options and program reach.
  • Good communicator, planner, and conflict manager with a thorough understanding of each department's training requirements.
  • Professional development for various individuals in various roles is driven by outstanding interpersonal communication and innovative teaching methods.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contract Trainer with 3 years of successful stakeholder engagement and quality assurance experience.

Accomplishments

  • Reduced training development time by 61% through the application of agile project management to course design.
  • Managed vendor relationships for external training courses, securing a budget savings of $6 while maintaining the quality of programs.
  • Collaborated with team of 9 in the development of metric.
  • Utilized blended learning approaches, incorporating both online and face-to-face sessions, leading to a 16% improvement in knowledge retention.
  • Created technical onboarding processes for QuickBooks, reducing time spent on troubleshooting by 23%.
  • Conducted virtual and in-person training sessions, achieving higher engagement rates and post-session feedback ratings of 71%.
  • Documented and resolved metric which led to initiative.
  • Developed automated reporting mechanisms for training effectiveness, allowing for real-time performance tracking and a 15% faster iteration of programs.
  • Facilitated training in both Mandarin and English, expanding the reach of the program by 74%.
  • Developed a series of learning modules for customer success, resulting in measurable operational improvements and an 49% reduction in errors.

Affiliations

  • Certified Online Learning Facilitators Network
  • International Council of Nurses
  • Rotary International
  • Corporate Coaching Advisory Council
  • National Association of Social Workers
  • Project Management Institute
  • American Marketing Association
  • Educational Technology Advisory Group
  • Instructional Design Peer Network
  • Organizational Learning and Development Association (OLDA)

Certifications

  • Advanced Virtual Trainer Certification – Cedar Works
  • Training Needs Assessment (TNA) Certification - procedure
  • Apple Certified Associate (ACA)
  • Certified Professional in Talent Development (CPTD) - ATD
  • Certified Online Learning Facilitator (COLF) - Harbor & Co.
  • Project Management Professional (PMP) – 2023
  • DISC Personality Profile Certification - category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Corporate Training & Facilitation Certificate - Ironclad Systems
  • CompTIA Network+

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