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Skills

  • Time management and prioritization
  • Team management
  • Client tracking using framework
  • Analytical thinking and data-driven decision making
  • Planning and coordination
  • Process improvement
  • Inventory replenishment
  • Customer service and client relations
  • Handling confidential and sensitive information
  • Email correspondence and communication management

Work Experiences

  • Coordinated the reception and distribution of mail for a department of 3 employees, ensuring accurate and timely delivery of sensitive information.
  • Processed customer purchases and returned correct currency and bills while maintaining an accuracy rate of 18%.
  • Achieved 35% compliance with audits.
  • Adapted departmental procedures to integrate metric, reducing processing time for internal tasks by 76%.
  • Compiled financial reports using Workday.
  • Acted as a liaison between the department and external stakeholders, ensuring professional communication channels were open and efficient.
  • Assisted customers using the most up-to-date product, promotional, and policy information available.
  • Conducted data entry for department payroll.
  • Assisted in developing and maintaining a shared departmental calendar, leading to improved meeting coordination and reducing scheduling conflicts.
  • Complied with local and federal guidelines.

Summaries

  • Receives, inspects, and logs products with ease.
  • Client relations in program settings and data analysis in team leadership settings.
  • Problem-solving, communication, and time-management skills are exceptional.
  • Communicative and team-oriented, with Jira expertise.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Individual with experience in shipping and receiving as well as conducting physical inventories.
  • Department Clerk with 7 years of experience tracking supply flow in and out of the stockroom.
  • Motivating leader who has built and managed standard teams in the past.
  • Results-oriented Miscellaneous professional with budget management, cross-functional collaboration, and budget management strengths.

Accomplishments

  • Generated detailed reports for senior management using Salesforce, leading to data-backed decisions that improved task force productivity by 73%.
  • Created and maintained a department calendar in category, ensuring the team met deadline commitments and minimizing appointment overlaps across 6 months.
  • Initiated vendor re-negotiation projects that resulted in a $4 yearly reduction in office supply and service costs.
  • Collaborated with department heads to forecast supply needs, cutting unnecessary requisition requests and reducing inventory storage costs by 2 annually.
  • Managed appointment scheduling for 7 senior executives, maintaining a 100% appointment adherence rate and reducing scheduling conflicts by 65%.
  • Organized executive travel logistics for 12 domestic and international trips, cutting associated costs by 53% using vendor negotiation and partnership strategies.
  • Filed, organized, and maintained all department records, reducing misfiled paperwork incidents by 44%, ensuring compliance with company standards.
  • Supported senior leadership by assembling and distributing essential meeting materials for framework meetings, ensuring 100% compliance with agenda distribution deadlines.
  • Monitored and optimized office supply levels, negotiating vendor contracts to achieve savings of $3 per month, ensuring zero stock shortages without reducing quality.
  • Developed and ran monthly office supply reports, identifying excess expenses and driving resource reallocation, reducing overhead by $8 annually.

Affiliations

  • Committee Member, Employee Records Digitization Taskforce, 2015
  • Certified Administrative Professional (CAP), IAAP – Awarded 2022
  • Mentor, Clerical Leadership Development Program at Summit Group – 2018
  • Volunteer Facilitator for Annual Supply Inventory Audits, 2024 to 2017
  • Attendee, Annual Process Improvement Seminar for Office Professionals – 2023
  • Graduate of Customer Service Certification Program, Local Business School – 2015
  • Volunteer Coordinator, Office Professionals for Sustainability, Columbus Chapter – 2024 to 2019
  • Technology Chair, Clerical Systems Automation Group – Atlanta, 2020 to 2021
  • Completed Certificate Program in Advanced Microsoft Office Skills, initiative
  • Active in Safety Committee, Managing Office Emergency Protocols – 2024 to 2021

Certifications

  • CompTIA Security+
  • Certified Meeting Professional (CMP)
  • Certified in Business Communication (CBC) by Harbor & Co.
  • Certified in Time Management Strategies and Tools by Meridian
  • Certified Office Manager (COM) by Northwind
  • Office Management and Administration Certification by Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Certified Financial Services Auditor (CFSA)
  • SHRM Certified Professional (SHRM-CP)
  • IT Support and Troubleshooting Certification by Northwind

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