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Skills

  • Team management
  • Problem resolution
  • Time management
  • Operational improvement
  • Relationship development
  • Project organization
  • Adaptability in dynamic work environments
  • Cross-cultural communication
  • HubSpot proficient
  • Cross-departmental collaboration

Work Experiences

  • Awarded grants in 2016.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Based study plans on major requirements.
  • Analyzed post-program evaluations.
  • Achieved 79% increase in awareness.
  • Oversaw the creation and submission of invoices to ensure that customers were billed quickly and efficiently.
  • Kept track of office supply usage and stock levels, ordering replacements as needed.
  • Kept the reception area clean and organized to give every visitor a good first impression.
  • Reviewed metric and category information in order to provide customers with accurate information about process issues.
  • Achieved results with a high level of accuracy and attention to detail in an ambiguous environment.

Summaries

  • Strong technical skills and experience in project management.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Office of Study Abroad Intern is a hardworking and dependable Office of Study Abroad Intern who excels at workflow optimization and data analysis.
  • Office of Study Abroad Intern who has a track record of increasing productivity through proactive administrative support.
  • Active leader with excellent communication and collaboration skills.
  • Exceptional at coordinating invoicing and billing tasks.
  • Proficient in promoting procedure by leveraging risk assessment and process improvement knowledge.
  • Knowledge of Asana in depth, as well as workflow optimization and budget management abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Scrum Master certified

Accomplishments

  • Assisted in developing partnerships with international universities, expanding available study abroad options by 17.
  • Designed and executed a social media campaign that increased student engagement by 17% and boosted study abroad applications by 12.
  • Enhanced departmental communication by drafting detailed guidelines for students, reducing inquiries about program logistics by 64%.
  • Demonstrated excellent conflict resolution skills by mediating student concerns about housing and travel, resolving 22% of cases successfully.
  • Facilitated drop-in advising sessions that resulted in a 52% conversion rate of inquiries into program enrollments.
  • Worked closely with underrepresented student populations to ensure inclusive cultural exchange opportunities, resulting in a 72% participation growth.
  • Coordinated placement tests for multilingual students across 5 languages, improving language-acquisition outcomes by 71%.
  • Collaborated with product to design comprehensive orientation materials that contributed to a 27% improvement in student preparedness.
  • Developed a database tracking system that improved the efficiency of processing over 7 study abroad applications by 63%.
  • Developed marketing content that was shared via departmental newsletters, leading to an application increase of 68%.

Affiliations

  • Served as a Peer Mentor in the category Study Abroad Ambassador program, assisting new applicants through the program selection and preparation process.
  • Volunteer for the category annual ‘Study Abroad Fair,’ assisting students with program information, visa requirements, and budgeting guidance.
  • Co-chair of the Study Abroad Alumni Network at procedure, mentoring over 14 students interested in international exchange programs.
  • Participant in Diversity Abroad Network, championing initiatives aimed at increasing opportunities for underrepresented students in international education.
  • Member of the Association of International Education Administrators (AIEA), engaging in professional development to improve international program management.
  • Affiliated with the Forum on Education Abroad, contributing to workshops on program standards and student safety abroad.
  • Served on the Study and Intern Abroad Scholarship Review Board, evaluating student applications for funding to unique, non-traditional locations.
  • Affiliated with the International Association of Universities, attending online forums discussing international higher education trends and collaborations.
  • Attended the International Conference on Global Mobility, enhancing strategies for increasing outbound student participation.
  • Involved in the International Travel Risk Assessment Team at metric, participating in discussions around student safety protocols abroad.

Certifications

  • Advanced Cultural Competence Training Certification
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • International Student Visa Navigation Certification
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • U.S. Passport Agent Certification
  • International Partnership Development Certification
  • Certified Study Abroad Advisor (CSAA)
  • First Aid/CPR

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