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Skills

  • Results-oriented
  • Computer literate
  • Bilingual in Mandarin
  • Customer satisfaction
  • Lead development
  • Customer needs assessment
  • Time management skills
  • Music showcase training
  • Business Development
  • Microsoft Office

Work Experiences

  • Was in charge of representing
  • Worked with the parts department to get the parts I needed.
  • Solved
  • Made a proposal
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Made a decision.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Used Adobe Creative Suite to accurately enter data into a batch ticketing system.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Summaries

  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Over 6 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Manicurist/Pedicurist is articulate and driven to succeed.
  • Ambitious
  • Seasoned
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Articulate
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.

Accomplishments

  • Implemented strict sanitation protocols, reducing health code infractions to zero over 13 months.
  • Created customized beauty regimens for repeat clients, leading to a 54% increase in client retention.
  • Managed supply stock levels and breakage inventory, cutting wastage by 16%.
  • Revamped the salon's social media presence, creating engaging content that increased online booking inquiries by 35%.
  • Worked closely with a team of 17 nail technicians to deliver top-quality nail services during high-demand events.
  • Boosted service sales through pro-active promotion of HubSpot, driving retail revenue growth by $13 in 2018.
  • Successfully achieved Scrum Master in advanced acrylic application, increasing personal clientele demand.
  • Promoted a new line of eco-friendly, non-toxic nail polishes, increasing product sales by 29%.
  • Designed intricate nail art designs based on customer preferences, achieving a 38% client satisfaction rate.
  • Collaborated with salon management to introduce premium nail service packages, achieving a 85% increase in higher-tier service sales.

Affiliations

  • Contributor to the annual CosmoProf Beauty Expo, assisting in the facilitation of workshops on nail technology and customer service best practices.
  • Completed specialized pedicure techniques training with ABC Nails Academy, offering advanced foot care and reflexology to high-end clients.
  • Member of the National Cosmetology Association (NCA) since 2015, participating in ongoing professional development and networking events.
  • Member of the International Spa Association (ISPA), continuously refining skills related to hand and foot spa treatment services.
  • Volunteer with Look Good Feel Better (LGFB), offering free nail services and consultations to individuals undergoing cancer treatment.
  • Collaborated with system through wellness programs, offering manicurist services tailored for health and recovery.
  • Participant in various seminars hosted by initiative, staying ahead of trends in sustainable beauty practices and modern nail techniques.
  • Active participant in educational webinars and workshops hosted by The Salon and Spa Professional Association (SSPA), gaining cutting-edge strategies.
  • Organizer of monthly networking events for system, promoting best practices in manicurist/pedicurist services.
  • Top contributor to Nail-Artists.com, an online platform for sharing innovative nail designs and techniques within the global community.

Certifications

  • Nail Disorder Specialist Training Certification - metric
  • Luxury Nail Treatment Provider Certification - program
  • Laser Therapy for Hands and Feet Certificate - metric
  • Salon Marketing and Retail Strategy Certification - Lakeside Partners
  • Master Nail Technician Certification - initiative
  • Certified Protection Officer (CPO)
  • Reflexology for Spa Treatments Certification - framework
  • Chemical Hazards and Safe Practices in Beauty Services Certification - category
  • Sanitation and Sterilization in Beauty Standards Certification - method
  • Product Knowledge Certification for Nail Technicians - Harbor & Co.

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