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Provider Service Representative resume examples

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Skills

  • Hospitality and service knowledge
  • Provider relationship management
  • Cross-functional collaboration
  • Provider training
  • Heavy lifting
  • Mobile technologies and services
  • Maintenance services
  • Contract auditing
  • Market research
  • Jira promotion

Work Experiences

  • Kept track of everything.
  • Exceeded the past year service goals using customer service, sales, and employee management best practices.
  • Had planned ahead.
  • Assessed customer needs and upsold products and services to increase procedure sales.
  • Was in charge of the warranty counseling process in order to keep costs under control.
  • Improved operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Implemented successful sales techniques and increased annuity sales to $16 in three years.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Took 12+ inbound calls per day and directed them to the appropriate people or departments.
  • Helped customers with their questions and concerns, which resulted in a 15% reduction in complaint calls.

Summaries

  • Mentoring and coaching skills in a dynamic professional.
  • Dependable
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Determined sales and marketing professional with 12 years of experience in category industry.
  • Solid team player with a positive attitude and demonstrated ability to build rapport with clients.
  • Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Dedicated to identifying and implementing effective solutions that enhance customer relationships.
  • Focused on customer service
  • Professional who is cheerful and upbeat and has a track record of exceeding customer service expectations.

Accomplishments

  • Established
  • Guided
  • Initiated
  • Ensured
  • Documented and resolved method which led to system.
  • Advised
  • Proposed
  • Recorded
  • Monitored
  • Represented

Affiliations

  • Certified in Effective Provider Relations, American Public Health Association (APHA)
  • Affiliated with America's Health Insurance Plans (AHIP) to remain up-to-date on industry standards
  • Recipient of Provider Service Excellence Award, 2017
  • Member, Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Member, National Association of Managed Care Physicians (NAMCP)
  • Completed project management certification via Project Management Institute (PMI)
  • Member, Health Care Compliance Association (HCCA)
  • Association of Provider Relations Managers (APRM), active member since 2017
  • Key participant in regional chapter of Healthcare Information and Management Systems Society (HIMSS)
  • Active participant, Healthcare Administrators Association (HCAA) networking events

Certifications

  • Certified Revenue Cycle Specialist (CRCS)
  • Certified Patient Account Manager (CPAM)
  • Health Insurance Certification from program
  • Certified in Healthcare Privacy and Security (CHPS)
  • CP-HIAA: Certified Professional, Health Insurance Advanced Administration
  • Certified Managed Care Professional (CMCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Reimbursement Specialist (CMRS)
  • Association for Project Management (APM)
  • SAP Certified Application Associate

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