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Skills

  • Cross-functional team collaboration
  • Application processing turnaround optimization
  • Communications
  • Claims payout reduction
  • Data analytics in risk assessment
  • Business operations
  • Loss protection
  • Insurance market analysis
  • Customer service
  • Team management

Work Experiences

  • Addressed complex underwriting issues.
  • Collaborated with a cross-functional team.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with a cross-functional team in underwriting $18 in new commercial insurance products, improving overall acceptance rates by 37%.
  • Built strong relationships with brokers and clients.
  • Built strong relationships with brokers and clients through effective communication, contributing to a 56% increase in customer retention rates.
  • Actively collaborated with claims departments to review and mitigate losses, resulting in a $7 annual saving in fraud investigations.
  • Achieved more accurate predictions.
  • Analyzed loss history and trends for Power BI.
  • Analyzed loss trends for premium calculations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved $13 in savings from fraud mitigation efforts.
  • Through comprehensive analysis, policy negotiation, and service delivery, I am well-versed in insurance laws and have had success in mitigating risk and controlling loss.
  • Adept at managing premiums for life insurance products.
  • Balanced competitive premiums.
  • Achieved 74% success.
  • Redesigning policies and procedures to resolve inconsistencies and prevent future occurrences was a success.
  • Aided in the professional development of junior underwriters.
  • Licensed Insurance Underwriter with 6 years of experience in system insurance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Secured competitive premiums for high-risk clients including those in method, driving a 60% increase in market share.
  • Trained and mentored a team of 7 junior underwriters, improving their decision-making speed and accuracy by 50%.
  • Led a cross-functional project to evaluate and implement new underwriting software, increasing department productivity by 23%.
  • Reduced policy cancellation rates by 71% after implementing a customer feedback loop that resulted in more transparent underwriting practices.
  • Collaborated with the actuarial team to develop new pricing strategies for Tableau, improving profitability by 44% while minimizing risk exposure.
  • Secured Six Sigma and used gained expertise to audit underwriting decisions across process, improving decision accuracy by 83%
  • Documented and resolved metric which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a portfolio of high-value clients, tailoring underwriting solutions to meet their specific risk profiles, resulting in a 39% increase in retention.
  • Collaborated with cross-functional teams including claims, actuaries, and legal to establish new underwriting guidelines that minimized risk by 43%

Affiliations

  • American Risk and Insurance Association (ARIA)
  • Risk and Insurance Management Society (RIMS)
  • Society of Chartered Property and Casualty Underwriters (CPCU Society)
  • American Marketing Association
  • American Academy of Actuaries (AAA)
  • International Association of Insurance Professionals (IAIP)
  • International Association of Administrative Professionals
  • Society of Insurance Research (SIR)
  • Association for Supply Chain Management (APICS)
  • Institute and Faculty of Actuaries (IFoA)

Certifications

  • Certified Risk Manager (CRM) by Lakeside Partners
  • Certified Life Underwriter (CLU) by The American College of Financial Services
  • Certificate in Regulatory Compliance Management by Meridian
  • Insurance Agency Management Certification by Brightline
  • Chartered Property Casualty Underwriter (CPCU®) by The Institutes
  • Certified Insurance Counselor (CIC) by Brightline
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+

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