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Skills

  • Regulatory compliance
  • Curriculum Development and Design
  • Adaptation to new EdTech tools and platforms
  • Communications
  • Improving education module completion rates
  • Continuous improvement mindset in instructional design
  • Business operations
  • MS Office
  • Designing and delivering consistent training materials
  • Digital storytelling for enhanced learner engagement

Work Experiences

  • Co-authored a new learning series on risk assessment.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to Innovation Award recognition for training excellence.
  • Achieved a retention rate of 37%.
  • Collaborated with finance to create personalized learning paths for a diverse audience, increasing course satisfaction rates by 76%.
  • Authored case studies for Power BI training.
  • Analyzed learning data.

Summaries

  • Contributed to the program’s overall success.
  • Learning Intern with 14 years of successful client relations and project management experience.
  • Course design and multimedia content creation.
  • Contributed to learner retention increases of 23% %.
  • Skilled in the creation and implementation of training programs, as evidenced by 2 years of industry success.
  • Ambitious Learning Intern.
  • Clear understanding of stakeholder engagement and team leadership as well as performance reporting training.
  • Automated data processes.
  • Contributed to successful program completion.
  • Catered to diverse audiences.

Accomplishments

  • Supported the migration of legacy training content into procedure, consolidating materials and reducing redundancy by 27%.
  • Tracked learning outcomes using framework analytics, recommending enhancements that reduced learner confusion and errors.
  • Contributed to the design and delivery of leadership development programs, enhancing succession planning efforts with a 31% increase in qualified candidates.
  • Implemented gamification strategies within learning modules, leading to a 24% increase in user engagement and course completion.
  • Utilized initiative to monitor learner engagement trends, resulting in a 68% increase in completion rates for e-learning modules.
  • Coordinated logistics for a 9-week cross-departmental training initiative, attended by 2 employees, fostering improved inter-departmental collaboration.
  • Monitored and evaluated the effectiveness of online courses through surveys, implementing changes that garnered a 33% improvement in overall satisfaction.
  • Researched industry trends to update e-learning content, ensuring materials remained relevant and valuable to Miscellaneous learners.
  • Documented and resolved standard which led to category.
  • Formulated key metrics to track learner performance, helping to achieve 44% improvement in average test scores across all modules.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Association for Workplace Learning and Performance (AWLP)
  • Project Management Institute (PMI) - Learning & Development Division
  • International Association for Continuing Education and Training (IACET)
  • American Society for Training and Development (ASTD)
  • Rotary International
  • Professional Association for Learning and Development (PALD)
  • Collaborative for Academic, Social, and Emotional Learning (CASEL)
  • International Federation of Training and Development Organisations (IFTDO)

Certifications

  • Certified Specialist in Distance Education – Lakeside Partners
  • Certified ScrumMaster (CSM) – 2020
  • Certification in Digital Learning Fundamentals – 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Workspace for Education Certified Administrator – 2015
  • CompTIA Network+
  • Certified Talent Development Professional (CTDP) - 2022
  • Digital Education Leadership Certification – Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)

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