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Client Services Supervisor resume examples

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Skills

  • Types 3 wpm
  • Active Data Online
  • Call center transactions
  • Patient care and physical therapy
  • i-channel contact center software
  • User interface understanding
  • Process improvement
  • Strong verbal communication
  • Cash flow management
  • Exceptional time management skills

Work Experiences

  • Kept the system and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Kept track of everything.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Processed 15 invoices and mailed documentation to clients each 6 months.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Invented
  • Measured yardage and looked for stray golf balls.
  • Provided friendly, knowledgeable service and support in response to customer requests.
  • Maintained detailed records of program operations and participant activities.
  • Won

Summaries

  • Mentoring team members to provide exceptional service and boosting team morale through effective communication and positive performance feedback are skills she possesses.
  • Client Services Supervisor who has a track record of consistently exceeding sales targets.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Standard and system are examples of abilities.
  • Customer service management expert with 2 years of experience in sales and support.
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.
  • Highly effective in data analysis, evaluating personnel performance, and putting in place top-notch strategies.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Versatile

Accomplishments

  • Achieved status as one of 14 top sales performers in the region comprised of 9 stores.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Led bi-weekly team training sessions focused on client needs assessments, resulting in improved up-selling and cross-selling performance by 34%
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Identified key training needs and initiated team development programs that resulted in a 69% reduction in employee turnover and improved morale.
  • Category Met and exceeded quotas generating 17+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Collaborated with team of 3 in the development of framework.
  • Successfully implemented a new CRM system, automating 81% of client communication tasks and improving overall efficiency of the client services team.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Service Manager through Service Strategies
  • International Customer Management Institute (ICMI)
  • Service Excellence Professional Group
  • National Customer Service Association (NCSA)
  • Society of Human Resource Management
  • National Retail Federation (NRF)
  • Customer Relations Master Certification from Harbor & Co.
  • Society of Consumer Affairs Professionals in Business (SOCAP)
  • Leadership and Customer Experience Network

Certifications

  • Certified Data Protection Officer (CDPO) for Client Data Management
  • Salesforce
  • Computer Training Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Sales Essentials Certificate
  • Certified Quality Improvement Associate (CQIA) for Client Feedback Analysis
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Customer Experience Professional (CCXP) by CXPA

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