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Skills

  • Budget optimization for project scope
  • Vendor relationship management
  • Inventory management
  • Basic math skills
  • Cleanliness
  • Cash register skills
  • Maintaining store appearance
  • Liquor law compliance
  • Product restocking
  • Customer assistance

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Championed a diversity and inclusion project that increased minority representation in management by 72%.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Boosted team productivity.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Contributed to an uptick in employee performance by 84%.
  • Achieved a 39% reduction in attrition rate.
  • Collaborated with external vendors.
  • Collaborated with senior leadership on change initiatives.
  • Analyzed root causes of resistance to change.

Summaries

  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Quick delivery of hot food and spearheaded are service-oriented.
  • Motivated cashier and stocker with Miscellaneous experience of 14 years.
  • With a commitment to efficiency and accuracy, I am skilled at client relations.
  • Server with 16 years of experience in front-of-house and back-of-house roles.
  • Problem-solver with experience in customer service.

Accomplishments

  • Partnered with HR to create career development plans that reduced turnover by 48% and boosted employee satisfaction scores.
  • Implemented KPI-driven feedback systems that allowed for real-time monitoring, boosting performance metrics by 48%.
  • Guided cross-functional teams through organizational restructuring, reducing operational redundancies by 72%.
  • Negotiated long-term agreements with vendors, locking in 43% cost savings over the course of 3 years while maintaining service quality.
  • Spearheaded the adoption of new technology solutions, increasing team adoption rate by 24% over 18 months.
  • Simplified the project handoff process, resulting in a 66% decrease in transition delays and a the past year improvement in completion time.
  • Contributed to development of a continuous improvement culture, realizing a 82% increase in self-initiated improvement suggestions from employees within 2018.
  • Led a continuous improvement initiative that reduced project cycle times by 83% through Agile project management principles.
  • Facilitated process reengineering that shortened decision-making cycles by 41% and increased overall process agility.
  • Led change readiness audits, finding efficiencies that enabled an increase in resource utilization by 23%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • The Association of Strategic Alliance Professionals (ASAP)
  • Change Leaders Community
  • Scrum Alliance – method
  • Organizational Development Network (OD Network)
  • Society of Women Engineers
  • Association for Talent Development (ATD)
  • National Diversity Council (NDC)
  • International Council of Nurses

Certifications

  • Risk Management Professional (RMP) from PMI
  • Certified Enterprise Coach® (CEC) - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Agile Certified Practitioner (ACP) from PMI
  • Certified Leadership Development Specialist - Vantage
  • Google Certified Professional Cloud Architect
  • ServSafe
  • First Aid/CPR Certified
  • PRINCE2 Foundation & Practitioner Certification

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