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Skills

  • Agile and Scrum Methodologies
  • Heavy lifting
  • Coupons and gift cards
  • Customer assistance
  • Merchandising expertise
  • Risk assessment and mitigation
  • Currency counting
  • Wire Transfers
  • Cash drawer management
  • Cash register skills

Work Experiences

  • Contributed to an uptick in employee performance by 84%.
  • Completed milestones ahead of schedule.
  • Achieved 57% reduction in bottlenecks.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Adopted a blended training model.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Collaborated with external vendors.
  • Achieved targets within one year.
  • Collaborated with senior leadership to align change initiatives with organizational goals, achieving 55% completion of transformation milestones ahead of schedule.

Summaries

  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Expert in program and framework merchandise, as well as providing upbeat and knowledgeable customer service.
  • Capable of accurately taking order information and quickly serving customers.
  • Change Agent who is trustworthy and dedicated, with 2 years of experience serving customers and running the register.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Customer service and standard POS software training.
  • Problem-solver with experience in customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Increased sales in the past by promoting current deals.

Accomplishments

  • Trained staff on new operational procedures, resulting in a 51% improvement in compliance rates and customer satisfaction.
  • Developed dashboards for reporting real-time feedback on change initiatives, increasing data reliability by 64% in three years.
  • Collaborated with team of 14 in the development of procedure.
  • Implemented a custom feedback process that allowed leadership to monitor the success of transitions, yielding 38% enhanced visibility in performance metrics.
  • Carried out an organization-wide training initiative that elevated change management readiness scores by 60% in post-training assessments.
  • Contributed to development of a continuous improvement culture, realizing a 82% increase in self-initiated improvement suggestions from employees within 2018.
  • Led change readiness audits, finding efficiencies that enabled an increase in resource utilization by 23%.
  • Directed a cost-saving initiative that reduced operational costs by 8 without sacrificing service quality across logistics.
  • Mobilized a team-based collaboration effort across 17 departments, resulting in the successful integration of new systems without disruption.
  • Delivered workshops on change management strategies that led to a 37% increase in overall employee adoption of new processes.

Affiliations

  • Lions Club
  • International Journal of Knowledge, Culture, and Change Management
  • Prosci Change Management Certification
  • American Society of Safety Professionals
  • Rotary International
  • Corporate Culture Change Forum
  • Lean Enterprise Institute (LEI)
  • Strategic Leadership Forum (SLF)
  • Project Management Institute (PMI)
  • Jaycees

Certifications

  • Risk Management Professional (RMP) from PMI
  • Certified Strategic Sourcing Professional (CSSP) - standard
  • Change Manager Certification - APMG International
  • Lean Six Sigma Black Belt Certification
  • Certified Business Process Improvement Professional (CBPIP)
  • ISO 9001:2015 Quality Management Certification
  • Certified Scrum Product Owner (CSPO) – standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician

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