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Skills

  • Procedure system expert
  • Organization
  • Negotiation
  • Operational improvement
  • Shipping management
  • Regulatory compliance
  • Sales forecasting
  • Cost-benefit analysis
  • Merchandising
  • Digital marketing

Work Experiences

  • Used expert program knowledge to respond to customer issues and resolve complaints.
  • Collaborated with UX/UI designers.
  • Achieved ROAS improvements of 33%.
  • Coached team to exceed monthly KPIs by an average of 37%.
  • Achieved 37% reduction in response times.
  • Established and followed strategic vision, mission, and operational plans to build successful online sales operations from the ground up.
  • Achieved a 30% higher conversion rate than outgoing strategies.
  • Contributed $13 in additional revenue.
  • Analyzed competitor pricing and sales strategies.
  • Aligned inventory levels with sales forecasts.

Summaries

  • Achieved a 52% increase in organic traffic.
  • Achieved results during several months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Achieved 15% growth in mobile conversions.
  • Dedicated Internet Sales Manager with 4 years of experience.
  • Shown ability to direct and strengthen all aspects of online retail sales and service.
  • Achieved a 24% reduction in cart abandonment rates.
  • Knowledge of project management and procedure skills is extensive.
  • Achieved significant margin improvement.

Accomplishments

  • Utilized market and sales data to continuously drive improvement in sales pipelines, leading to a 45% year-over-year increase in closing rates.
  • Collaborated with marketing teams to drive a 54% increase in cross-channel lead generation through optimized content and retargeting efforts.
  • Implemented A/B testing across 12 product webpages, identifying key UX improvements that increased checkout completion rates by 67%.
  • Engaged in ongoing performance coaching, resulting in an procedure, where the team exceeded web-based sales goals by 64%.
  • Trained the sales team on CRM best practices, resulting in a 29% increase in lead follow-up and more streamlined sales reporting.
  • Deployed real-time sales dashboards powered by Asana, enhancing responsiveness to market changes and boosting top-line revenue by 60%.
  • Revamped pricing structures for online sales, delivering 78% growth in average order value over a several months period.
  • Reduced conversion costs by 66% through renegotiated PPC campaign terms and targeted ad improvements, leading to a $7 revenue boost.
  • Analyzed and optimized conversion funnels, improving conversion rates by 20% after identifying critical drop-off points in the customer journey.
  • Executed a monthly sales forecast model, allowing business leaders to better allocate resources and predict trends with 26% accuracy.

Affiliations

  • Member, American eCommerce Managers Association (AeMA)
  • Member, eCommerce Professionals Association (ECPA)
  • Associate, Certified Digital Retailer Program (CDRP)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Certified Member, American Marketing Association (AMA) – Digital Marketing Chapter
  • Association of Information Technology Professionals
  • American Marketing Association
  • Affiliate, Internet Retailer Association (IRA)
  • Participant, Sales and Marketing Executives International (SMEI)

Certifications

  • Google Tag Manager Certification - Lakeside Partners
  • Facebook Blueprint Certification in Digital Marketing
  • Certified Digital Marketing Professional (CDMP) - Summit Group
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Data-Driven Marketing Professional (DDMP) - metric
  • Certified Public Accountant
  • Certified Digital Sales Leader - Northwind
  • Google Analytics Individual Qualification (GAIQ)
  • Certified E-Commerce and Web Marketing Specialist - metric

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