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Skills

  • Client Retention Strategies
  • Operational improvement
  • Team management
  • Payment collection
  • Networking
  • Public speaking
  • Relationship development
  • Travel recommendations
  • Team training and development
  • Complaint resolution

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Catered to niche market interests.
  • Coordinated with global travel suppliers, securing exclusive Power BI for clients, resulting in a 19% increase in group bookings.
  • Achieved results in 2023.
  • Achieved this within 2018.
  • Collaborated with hotel and restaurant partners to create premium travel experiences, enhancing the guest package value by 9 on average.
  • Created multimedia presentations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a record 72% increase in social media-driven bookings.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Achieved a 45% growth in customer retention.
  • Certified tour professional with expertise in OSHA, driving a 18% increase in customer retention through enhanced tour quality and insights.
  • Collaborated with niche market experts.
  • Adaptable problem-solver, excelling at adjusting VIP itineraries and enhancing client loyalty with a 18% increase in repeat bookings.
  • Achieved cost reductions of up to 56%.
  • Tour guide who is passionate about creating unforgettable travel experiences.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Achieved a 71% improvement in tour ratings company-wide.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Created themed travel experiences for special events (e.g., weddings, anniversaries), increasing niche market revenue by $12.
  • Introduced sustainability programs into all travel packages, leading to partnerships with 17 eco-friendly businesses.
  • Organized corporate team-building tours, increasing business service utilization by 62% in 2015.
  • Speared the rebranding of the company's digital booking platform, resulting in 58% more web-based reservations.
  • Streamlined group coordination tasks through new technologies, cutting down manual workload by 40%.
  • Collaborated with team of 3 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the redesign of travel itineraries, resulting in a 59% rise in customer satisfaction and repeat bookings.
  • Conducted competitive market research that guided the launch of 17 top-performing packages in 2021.
  • Facilitated international trade show participation, boosting brand awareness in new global markets by 23%.

Affiliations

  • International Association of Professional Tour Directors (IAPTD)
  • Jaycees
  • Travel Technology Initiative (TTI)
  • Tourism Cares Professional Network
  • Society of Incentive Travel Excellence (SITE)
  • Certified Travel Counselor (CTC) Certification
  • National Association of Social Workers
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Global Business Travel Association (GBTA)
  • Event and Venue Management Institute (EVMI)

Certifications

  • Certified Hospitality Sales Professional (CHSP) by The American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Travel Counselor (CTC) from Northwind
  • CPR & First Aid Certification by category
  • Travel & Tourism Professional (TTP) by The Travel Institute
  • Certified Tour Director from International Tour Management Institute (ITMI)
  • Destination Specialist (DS) Certification by The Travel Institute
  • Certified Public Accountant
  • Salesforce Certified Sales Cloud Consultant
  • Cisco Certified Network Associate (CCNA)
  • ServSafe

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