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Skills

  • Automotive industry trend analysis
  • Lead generation and conversion strategy
  • Corporate fleet sales management
  • Industry networking
  • Process improvement
  • Relationship development
  • Contract negotiation and legal compliance
  • Data entry
  • File maintenance
  • Budgets

Work Experiences

  • Helped customers solve problems by recommending method category that were relevant to their needs.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Assisted customers in securing financing.
  • Contacted customers as soon as problems arose in order to find a quick solution before the problem worsened.
  • Collaborated with service department to ensure customer satisfaction post-purchase, contributing to a President's Club for dealership in procedure.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 20% success rate.
  • Achieved a 71% reduction in loan default rates.
  • Collaborated with service department to ensure customer satisfaction.

Summaries

  • Boosted dealership revenue by $11.
  • Achieved a 35% increase in qualified inquiries.
  • Achieved a 60% uptick in customer referrals.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in digital marketing strategies, improving online leads by 73% through targeted advertising campaigns tailored to customer demographics.
  • Boosted team productivity.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Collaborated with various departments.
  • Achieved a consistent 72% increase in deal closures.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed customer engagement strategies such as emailing and follow-up schedules, achieving a 29% increase in showroom appointments.
  • Successfully onboarded and integrated OEM-exclusive brand vehicles, positioning the dealership as system top exclusive dealership for Summit Group.
  • Implemented a data-driven forecasting system, ensuring that all inventory orders aligned with seasonal demand, reducing excess inventory costs by 75%.
  • Introduced a referral rewards program for existing customers, resulting in a 70% increase in new customer acquisition.
  • Improved conflict resolution processes between customers and sales teams, reducing service complaints by 61% year-on-year.
  • Contributed to the development of dealership’s reputation program, securing multiple Employee of the Year for customer satisfaction in 2015.
  • Relaunched loyalty programs, raising customer retention rate by 48% and boosting repeat sales.
  • Restructured floor layouts and sales flow, optimizing customer experience and contributing to a 43% reduction in customer wait time.
  • Trained and mentored new sales staff, improving team performance that resulted in a proportional increase in average sales of $13 per month.

Affiliations

  • Association of Information Technology Professionals
  • DealersEdge Sales and Management Workshops
  • Society of Human Resource Management
  • Customer Retention Strategies in Automotive Sales – Ironclad Systems
  • Association for Supply Chain Management (APICS)
  • Sales Strategy & Forecasting Certification – Workday
  • Society of Automotive Engineers (SAE)
  • Sales Leader Workshop Series – New Car Division
  • Certified Car Sales Specialist (CCSS) – Cedar Works
  • Jaycees

Certifications

  • Certified in Automotive Inventory Management - Brightline
  • CompTIA A+ Technician
  • Certified Automotive Finance Underwriter (CAFU)
  • Automotive Sales Management Certification from Northwind
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Internet Sales Manager (CISM)
  • Certified Public Accountant
  • Dealer Leadership Certification Program - Brightline
  • Certified Automotive Lending and Leasing Professional (process)

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