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Skills

  • Proficiency with ServiceNow
  • KPI Analysis and Reporting
  • Customer service
  • Automotive industry trend analysis
  • MS Office
  • Problem resolution
  • Lead generation and conversion strategy
  • Organization
  • Relationship development
  • Sales and marketing

Work Experiences

  • Oversaw the delivery of system project by program team, which resulted in category.
  • Achieved a 20% success rate.
  • Applied knowledge to increase productivity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with service department to ensure customer satisfaction post-purchase, contributing to a President's Club for dealership in procedure.
  • Transported Jira to three years customer locations.
  • Collaborated with service department to ensure customer satisfaction.
  • Collaborated with the service department to introduce bundled packages for vehicle maintenance, resulting in an additional $13 revenue stream.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within 2020 of implementation.

Summaries

  • Achieved 28% year-over-year growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Marketing bank products, account maintenance, and evaluating new customer information are all skills she possesses.
  • A thorough understanding of sales and marketing procedures and techniques is required.
  • Achieved results over a two years timeframe.
  • All account types, products, and services are familiar.
  • Achieved a 68% reduction in delivery times.
  • Adept at identifying new business opportunities, resulting in the onboarding of 13 valuable fleet clients and increasing sales by $5.
  • Achieved a 60% uptick in customer referrals.
  • Clear understanding of strategic planning and budget management as well as cross-functional collaboration training.

Accomplishments

  • Designed monthly reporting tools for tracking performance, customer satisfaction metrics, and team KPIs, improving transparency and accountability.
  • Analyzed dealership’s historical sales data to predict buying trends, achieving inventory turnover improvements of 24%.
  • Conducted competitor analysis leading to an optimized pricing strategy and sales growth outpacing key competitors by 63%.
  • Improved conflict resolution processes between customers and sales teams, reducing service complaints by 61% year-on-year.
  • Successfully negotiated vehicle inventory allocations, securing popular models and increasing dealership traffic by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Identified and drove partnership opportunities with online automotive platforms, increasing vehicle lead generation by 51%.
  • Collaborated with marketing to redesign dealership’s website, driving a 37% increase in online lead inquiries through enhanced user experience.
  • Led a sales team of 3, consistently exceeding monthly sales targets by 59% within two years, contributing to dealership growth.

Affiliations

  • Leadership in Automotive Sales – Lakeside Partners
  • Leadership in High-Volume Auto Sales framework
  • International Association of Administrative Professionals
  • Society of Automotive Engineers (SAE)
  • American Sales Professionals Association – Automotive Branch
  • North American Automotive Group (NAAG)
  • Society of Women Engineers
  • Vehicle Marketing and Promotional Strategies ITIL
  • International Council of Nurses
  • Automotive Management Institute (AMI)

Certifications

  • Certified Automotive Lending and Leasing Professional (process)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Automotive F&I Manager (Harbor & Co.)
  • Certified New Vehicle Sales Manager (CNVSM) from Vantage
  • Certified Automotive Inventory Planner (CAIP)
  • NAFA Fleet Management Certification
  • Certified Warranty Administrator (CWA)
  • Professional in Automotive Sales (PAS) - Meridian

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