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Skills

  • Relationship development
  • Knowledge of category
  • Organization
  • Software testing
  • Cisco IOS command-line proficiency
  • Collaborative teamwork for cross-functional projects
  • Communications
  • IP address management design
  • Budgets
  • Supervision

Work Experiences

  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Communicated directly with 2 vendors to streamline equipment procurement and reduce planning phases by 14 days.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Had an excellent attendance record and was always on time for work.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Assisted in network penetration testing and vulnerability scans using Asana, identifying 4 critical security gaps.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Collaborated with IT teams on the rollout of Power BI.
  • Achieved $16 in savings over the past year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Collaborated with the security team to implement real-time monitoring tools, leading to a 48% decrease in incident response time.
  • Contributed to disaster recovery planning.
  • Assisted in large-scale system patching for 6 servers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assisted in IP address management designs.
  • Assisted in IP address management designs that enhanced ease of network administration across Austin branch offices.
  • Costs were consistently reduced while profits were increased.
  • Years of progressive IT experience 4.
  • Adept at maintaining detailed network documentation.
  • Achieved reduction over the past year.

Accomplishments

  • Successfully configured dynamic DNS services, improving uptime and minimizing network disruptions affecting critical services.
  • Assumed responsibility for managing user permissions and network access control, enhancing security by 30% across the account base.
  • Proactively monitored real-time network traffic using Adobe Creative Suite, identifying and resolving congestion issues that improved data transfer rates by 73%.
  • Collaborated with team of 15 in the development of program.
  • Trained a team of 8 new hires on basic network troubleshooting processes, improving first-level support resolution rates by 41%.
  • Resolved product issue through consumer testing.
  • Supported the implementation of network security protocols which resulted in a 68% decrease in unauthorized access attempts, improving overall network integrity.
  • Worked alongside IT leadership to develop and execute disaster recovery plans, ensuring a 16% reduction in business recovery time during network outages.
  • Administered daily network backups and ensured 5% data integrity by following best practices for data redundancy and recovery protocols.
  • Ran periodic security vulnerability scans and assisted in mitigating critical risks, reducing potential breach incidents by 57%.

Affiliations

  • Recognition in Cisco Networking Academy's Rising Star Program
  • Rotary International
  • American Society of Safety Professionals
  • Participant, SQL Server Professional Association
  • Red Hat Certified System Administrator (RHCSA) Community
  • Association for Computing Machinery
  • Member, Internet Society (ISOC)
  • Certified Cisco Network Associate (CCNA)
  • Member, National Cybersecurity Student Association
  • Project Management Institute

Certifications

  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Checkpoint Certified Security Administrator (CCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • SolarWinds Certified Professional (SCP)
  • Wireshark Certified Network Analyst
  • CompTIA Cloud+
  • Microsoft Certified: Azure Fundamentals

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