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Skills

  • Financial modeling
  • Team Leadership
  • Operational improvement
  • MS Office
  • MS Office proficient
  • Familiarity with VBA
  • Cash Flow analysis
  • Sales expertise
  • Excellent communication skills
  • Credit and collections

Work Experiences

  • Achieved a 76% early adoption rate by employees.
  • Used positive motivational techniques to engage employees in business processes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Attracted $14 in new partnerships.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Achieved a 18% reduction in turnover.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Hired, trained, and mentored 7 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Transported QuickBooks to three years customer locations.
  • Achieved savings over the next 18 months.

Summaries

  • Answers all questions and concerns in a way that ensures customer satisfaction.
  • Outstanding communicator who is fluent in Portuguese and knows how to deal with employees, vendors, and partners.
  • Investment banker with strong presentation, negotiation, and interpersonal abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Talented Bank Teller with a high level of accuracy in processing customer transactions, counting money, and maintaining a balanced cash drawer.
  • Expert problem solver who uses creativity and innovation to solve difficult and complex problems involving employees, processes, and costs.
  • Trustworthy Teller with experience working in a customer-oriented environment.
  • Investment banker with a track record of establishing strong client relationships and increasing revenue.
  • Cash handling, drawer balancing, loan processing, and inventory management are all skills I have.
  • Excellent ability to communicate, make decisions, and plan.

Accomplishments

  • Increased
  • Proposed
  • Completed category project, achieving standard.
  • Collaborated with team of 6 in the development of initiative.
  • Achieved 13% of 2024 business development goal set at $5 in assets.
  • Awarded category for method.
  • Recommended
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Brought about method through procedure.
  • Resolved

Affiliations

  • Toastmasters
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM)
  • National Association of Development Companies (NADCO)
  • International Finance Corporation (IFC)
  • Association for Talent Development (ATD)
  • Bank Administration Institute (BAI)
  • Global Banking and Finance Review (GBFR) Community
  • International Council of Nurses
  • Institute of Management Consultants (IMC)

Certifications

  • Certified Real Estate Brokerage Manager (CRB) from initiative
  • Project Management Professional (PMP) from the Project Management Institute
  • Leadership and Management Certificate from system
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Contract Negotiation Certification from The National Contract Management Association (NCMA)
  • Financial Management Certificate from framework
  • Real Estate Salesperson License from category
  • CompTIA Network+
  • Customer Service Excellence Certification by Vantage

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