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Skills

  • Report analysis
  • Writing reports
  • AP/AR proficiency
  • Conflict resolution and mediation
  • Meeting arrangements
  • Report development
  • Travel planning
  • Meeting minutes
  • Inventory management
  • Transcription and dictation

Work Experiences

  • Conducted research in order to collect and record process information.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Improved customer service ratings by 17% by training 11 new employees on proper phone handling techniques.
  • Achieved a 25% reduction in redundant processes.
  • Wrote extremely precise internal and external letters and memos.
  • Achieved a 13% cost savings.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Oversaw 2 calendars in order to coordinate meetings, appointments, and events strategically.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Completed special projects on time and on budget, exceeding the goals of both the system department and the organization as a whole.

Summaries

  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Administrative Assistant Associate who is motivated and has a good understanding of category processes, customer relations, and multi-line phone systems.
  • Prepared to bring 13 years of experience to Harbor & Co. And take on a new and challenging role.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as initiative and process.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 2-person team.
  • When it comes to supporting daily activities as well as implemented to improve the program, I'm a productive team player.

Accomplishments

  • Created weekly expense reports using Microsoft Excel, improving financial visibility and cutting overall department expenditures by 58%.
  • Enhanced invoicing process by introducing ServiceNow, reducing processing time by 74% and improving vendor relationships.
  • Improved meeting preparation efficiency, cutting pre-meeting prep time by 29% through the use of Workday.
  • Implemented a color-coded, cross-referenced organization system for physical files, resulting in a 44% reduction in time spent locating files.
  • Scheduled and coordinated meetings and travel arrangements for senior management using Salesforce, reducing scheduling conflicts by 85%.
  • Designed an automated office supplies procurement system, decreasing order delays by 69% and reducing inventory shortages.
  • Implemented a new electronic filing system using ServiceNow, improving document retrieval time by 76% across departments.
  • Resolved customer service complaints within an average turnaround time of 6 months, improving overall client satisfaction by 69%.
  • Analyzed office workflows, identifying bottlenecks and introducing new standard operating procedures that boosted operational efficiency by 37%.
  • Streamlined the onboarding process by developing an interactive training module in Workday, cutting new hire training time by 15% days.

Affiliations

  • Lean Six Sigma Green Belt Certification – Process improvement focus for administrative roles
  • American Medical Informatics Association
  • American Society of Administrative Professionals (ASAP)
  • Microsoft Office Specialist (MOS) – Certification in system 2021
  • Society of Women Engineers
  • International Council of Nurses
  • Business Management Certificate Program standard 2018
  • National Administrative Professionals Day (NAPD) Volunteer Committee Raleigh 2024
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Notary Public Certification – procedure
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Business Communication Certification Summit Group
  • Certified Data Entry Specialist
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)

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