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Skills

  • Troubleshooting skills
  • Flexible schedule
  • Prioritization
  • Superior communication skills
  • Fluent in German
  • MS Office proficient
  • Travel planning
  • Cheerful and energetic
  • Inventory control procedures
  • Calendaring

Work Experiences

  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Achieved a 59% reduction in misplaced inventory.
  • Assisted in preparing stock for inventory audits.
  • Boosted efficiency.
  • Collaborated cross-departmentally with procurement and sales leads to forecast stock needs ahead of major promotions, resulting in a seamless customer experience.
  • Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate.
  • Assisted in preparing stock for inventory audits, resulting in recognition for the highest accuracy rating in 2020 within the Columbus district.
  • Inspected packages and merchandise for damage and promptly notified vendors, including category and process, of any issues, requesting replacements.
  • Addressed gaps in the supply chain.
  • Achieved an Outstanding Service Award.

Summaries

  • Versatile
  • Quality-driven Stockroom Clerk with extensive experience in product management and placement according to planograms.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Proven track record of using workflow optimization to achieve system.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Pragmatic
  • Having an unrivaled commitment to customer service.
  • Expert in merchandise receipt, unloading, and unpacking, as well as proper shelf coding and stocking.
  • Articulate
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Improved storage efficiency by introducing new shelving arrangements that increased available storage space by 35%, resulting in smoother handling of bulk shipments.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Achieved status as one of 4 top sales performers in the region comprised of 10 stores.
  • Worked with IT to integrate Asana with the stockroom's inventory system, automating data capture and eliminating manual entry errors, improving workflow by 65%.
  • Cultivated strong relationships with logistics providers to enhance inbound and outbound shipment timelines, decreasing lead times by 18 days for priority items.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Navigated multilingual vendor communications with fluency in metric, improving lead-time accuracy and strengthening supplier relationships.
  • Developed a pre-emptive inventory replenishment program for seasonal items, resulting in on-time delivery during initiative rush periods with 30% fewer stockouts.
  • Documented and resolved program which led to category.
  • Expedited the processing of urgent orders for key clients, consistently meeting delivery deadlines and maintaining a 26% customer satisfaction rate.

Affiliations

  • Association for Advancing Automation in Warehousing
  • Association for Computing Machinery
  • National Retail Operations Association (NROA) Membership
  • Member of the Logistics and Supply Chain Forum, Columbus
  • Certified Professional in Distribution and Warehousing (CPDW) by WERC
  • Society of Women Engineers
  • Associate Membership of Institute of Supply Management (ISM)
  • Certified Logistics Associate (CLA) Program - 2018
  • Lean Warehousing Practices Training, Beacon Labs, 2016
  • Warehouse Operations Management Certificate, process, 2022

Certifications

  • Conflict Resolution and Mediation Certification by system
  • Certified Public Accountant (CPA)
  • Certified Distribution Operations Manager (CDOM)
  • Certified OSHA Compliance Officer (COCO)
  • Multilingual Communication in Inventory Management Certificate
  • CompTIA A+ Technician
  • Certified Safety Professional (CSP)
  • Apple Certified Associate (ACA)
  • Certified Inventory Optimization Professional (CIOP)
  • CompTIA Security+

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