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Skills

  • Conflict resolution
  • Team Leadership
  • Forecasting and planning
  • First Aid/CPR
  • Kitchen staff coordination
  • Communications
  • Recipes and menu planning
  • Project organization
  • Sanitizing understanding
  • KPI tracking

Work Experiences

  • Designed workflow systems.
  • Collaborated with the procurement team.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Cut task completion times by 44%.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved a 37% improvement in project delivery time.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Crafted detailed performance reports.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Completed the project within the initial timeline.

Summaries

  • Collaborative Task Leader.
  • Coordinated daily tasks for a team of 8.
  • Boosted overall performance by 81%.
  • Great multitasker with system management training and extensive food service experience.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Task Leader with 12 years of experience in category industry who is attentive.
  • Task Leader has been certified.
  • Experienced Task Leader with a track record of building and motivating strong restaurant teams to assist 6 customers on a daily basis.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.

Accomplishments

  • Led Task Ownership program, encouraging team responsibility and improving deadline adherence by 68% over the past year.
  • Resolved high-stakes personnel conflicts, through consistent mediation, resulting in improved productivity and a 69% uptick in team morale.
  • Created a project status dashboard leveraging QuickBooks, which boosted tracking efficiency and helped decrease reporting turnover by 68% days.
  • Designed and executed crisis contingency frameworks, successfully resolving high-impact risks and preventing an estimated project delay of over 7 days.
  • Conceptualized and executed staff training programs that led to a 67% boost in task efficiency and employee satisfaction.
  • Spearheaded continuous improvement workshops that introduced Power BI tools, reducing manual task efforts by 69%.
  • Revitalized operational efficiency by mapping workflow strategies, achieving a record-high task completion rate of 35% within standard.
  • Led a method review across all departments to allocate resources more effectively, saving 80% in overall project costs.
  • Acted as the primary liaison between process and consistently met milestones within 12 days of target deadlines.
  • Developed workforce retention strategies, achieving a retention increase of 31%, reducing overall team turnover within 11 months.

Affiliations

  • American Society of Safety Professionals
  • Jaycees
  • International Project Management Association (IPMA) - Certified in PMP
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • International Association of Administrative Professionals
  • Global Alliance for Project Performance Standards (GAPPS)
  • Affiliated with the American Management Association (AMA)
  • Project Management Institute
  • American Marketing Association

Certifications

  • Certified Information Systems Auditor (CISA) – ISACA 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Security Manager (CISM) - ISACA - 2023
  • Certified in Governance of Enterprise IT (CGEIT) – ISACA – 2016
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • ServiceNow Certified System Administrator – ServiceNow – 2018
  • Project Management Professional (PMP)
  • Cisco Certified Network Professional (CCNP) – Cisco – 2018
  • Certified Professional in Business Process Management (CPBPM) – Summit Group – 2016

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