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Skills

  • Customer service
  • Account reconciliation automation
  • Communications
  • Technical analysis
  • Custom Workflows and Automations
  • Team management
  • Inventory Management in NetSuite
  • First Aid/CPR
  • Process improvement
  • Budget Management for Implementations

Work Experiences

  • Collaborated with executive teams.
  • Achieved compliance by framework.
  • Achieved a 7 cost reduction in IT infrastructure.
  • Configured advanced billing, multi-subsidiary financial consolidations, and revenue recognition processes aligned with company's growth.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved a 6 in savings.
  • Answered 8 calls per the past year to help customers with their questions and concerns.
  • Conducted end-user training for NetSuite OneWorld.
  • Conducted end-user training for the implementation of NetSuite OneWorld across Seattle, ensuring platform standardization across subsidiaries.
  • Planned and implemented process system hardware and software upgrades, which resulted in system.

Summaries

  • Achieved fast resolution times within established SLAs.
  • Analyzed NetSuite KPIs.
  • Automated key tasks.
  • Contributed to a smooth transition during platform upgrades.
  • Boosted e-commerce sales by 39% post-launch.
  • Collaborative and solutions-driven professional.
  • Adept at optimizing NetSuite modules.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Completed projects on time and within budget.
  • Business-oriented NetSuite Administrator.

Accomplishments

  • Developed KPI dashboards for monitoring financial performance and forecasting, enabling the finance team to make data-driven decisions and increase accuracy by 67%.
  • Developed and maintained tailored SuiteAnalytics dashboards to provide real-time KPI monitoring for compliance, leading to a 60% gain in operational efficiency.
  • Created customized dashboards with SuiteAnalytics to enable managers to monitor real-time operational metrics, boosting department efficiency by 29%.
  • Streamlined financial reconciliation process through NetSuite automations, reducing reconciliation time by 13 days per cycle.
  • Worked closely with financial auditors to generate accurate and compliant reports from NetSuite, passing the audit with zero critical findings.
  • Automated customer renewal processes using advanced NetSuite workflows, decreasing churn by 75% and increasing contract renewals by 13.
  • Developed and customized SuiteBundles in NetSuite to facilitate faster rollouts of system-wide updates across 12 subsidiaries.
  • Implemented and maintained SuiteScript-based automations that saved 8 work hours monthly across multiple departments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized workflows and scripts within NetSuite to reduce processing errors by 50% and improve task completion efficiency.

Affiliations

  • Contributor, NetSuite Data Migration Roundtable 2022 at Raleigh
  • Co-organizer, NetSuite User Group Raleigh 2022
  • Toastmasters
  • Member, International Association of Privacy Professionals (IAPP), 2022 - Present
  • Contributor, NetSuite SuiteAnswers Knowledge Center 2023
  • Panelist, Cloud Computing & ERP Innovations, at metric 2020
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Certified Implementation Specialist - ERP, Oracle NetSuite 2015
  • Participant, Women in Cloud ERP Global Forum 2016-present

Certifications

  • Advanced SuiteScript Developer
  • Google Certified Professional Cloud Architect
  • ITIL Foundation Certification
  • Certified ScrumMaster (CSM)
  • Certified Business Intelligence Professional (CBIP)
  • Oracle Cloud Infrastructure Certified Foundations Associate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)

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