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Skills

  • Customer service
  • Report analysis
  • Budgets
  • Operational improvement
  • Digital transformation leadership
  • First Aid/CPR
  • Customer Satisfaction Enhancement
  • Cybersecurity compliance (e.g., Six Sigma)
  • DevOps practices improvement
  • Relationship development

Work Experiences

  • Consulted with venture capitalists and investors.
  • Oversaw a complex annual meeting with 15 presenters, 7 international attendees, and a $4 budget that included livestream production, remote location arrangements, and senior executive accommodations.
  • Conceptualized product features based on customer feedback.
  • Greeted visitors as they arrived, determined the nature and purpose of their visit, and directed them to the appropriate locations.
  • Built a global product roadmap for ServiceNow.
  • Responded to emails and other correspondence to facilitate communication and improve business processes.
  • Conceptualized product features informed by customer feedback, accelerating time-to-market and increasing user satisfaction by 61%.
  • Achieved cost savings through cloud migration.
  • More than 8 Miscellaneous executives had their schedules organized and updated by me.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.

Summaries

  • Executive Assistant with a passion for developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and help the company meet its goals.
  • Adept at guiding cross-functional teams to product success, with a history of increasing market penetration by 21% through the launch of Adobe Creative Suite.
  • Accomplished leader in data-driven product development, streamlining operations to deliver projects 67% faster and improve time-to-market.
  • Achieved Lean compliance.
  • Accomplished leader in data-driven product development.
  • Senior Executive Administrator with 4 years of experience who is proactive.
  • Achieved PMP.
  • Software Executive is a smooth and efficient Software Executive who has experience improving executive productivity and business operations.
  • Adept at guiding cross-functional teams.
  • Proficient in the use of ServiceNow and standard equipment.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased revenue by 58% through the introduction of method, spearheading end-to-end go-to-market strategy.
  • Implemented a data-driven project management approach that reduced production delays by 28% and increased product launch predictability.
  • Developed a scalable software architecture, enabling future growth and saving projected costs of system over 3 years.
  • Championed the deployment of microservices architecture, reducing system downtime by 27% and allowing 9 simultaneous updates across platforms.
  • Negotiated multi-year agreements with technology vendors, reducing annual expenses by procedure and improving service delivery.
  • Guided the entire product lifecycle of HubSpot, resulting in a successful launch with a 55% reduction in post-launch bugs.
  • Collaborated with team of 17 in the development of metric.
  • Developed a customized training program for 18 engineers, leading to faster product rollouts and decreasing onboarding time by 53%
  • Built and trained a global team of 4, driving the technology roadmap and achieving Innovation Award for innovation in software development.

Affiliations

  • Professional Association for SQL Server (PASS)
  • SaaS Executive Council Member
  • Society of Women Engineers
  • Project Management Institute (PMI) - Certified Professional in Agile/Scrum
  • Board of Advisors at framework for Software Engineering Program
  • American Society of Safety Professionals
  • International Software Development Association (ISDA) - Active Member
  • IEEE Computer Society - Affiliated Technologist
  • Cloud Native Computing Foundation (CNCF) - Professional Member
  • TEDx Speaker on Innovation in Software and AI

Certifications

  • Certified Business Analysis Professional (CBAP) for driving accurate KPI-driven decisions across engineering and sales departments.
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Amazon Web Services (AWS) Certified Solutions Architect - Professional for advanced cloud migration strategies.
  • Certified Product Marketing Manager (CPMM) by AIPMM for driving high-growth go-to-market strategies for software solutions.
  • Certified Business Analysis Professional (CBAP)
  • Certified Digital Transformation Expert by Harbor & Co. For driving software innovation and digital-first strategies.
  • Certified Product Manager (CPM) by AIPMM for global product roadmap creation and go-to-market strategies.
  • CompTIA A+ Technician
  • CompTIA Security+

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