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Skills

  • Vital signs monitoring
  • Meeting planning
  • Insurance billing
  • Business correspondence
  • Wound care
  • Project management
  • Strong verbal communication
  • Flexible
  • Extremely organized
  • CCTV

Work Experiences

  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Advised patients on standard at-home care, adjusting plans and schedules based on the patient's needs, conditions, and overall health.
  • On-site training was provided by me.
  • Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living skills, and disability or illness adaptation.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Cleaned homes and living spaces, ran errands, and prepared meals for over 16 metric patients every day.
  • Kept track of everything.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Had planned ahead.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Collaborate with commercial lenders to achieve sales targets.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Dedicated professional with experience working with patients with framework and method disabilities and illnesses.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Helping patients with daily living tasks such as client relations and workflow optimization is one of my specialties.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.

Accomplishments

  • Led specialized care for dementia patients, decreasing incidents of aggression through personalized de-escalation techniques.
  • Increased sales 12% over 18 months.
  • Collaborated with healthcare providers to develop nutrition plans for residents, improving dietary adherence and reducing health complications by 25%.
  • Resolved product issue through consumer testing.
  • Attended quarterly in-service trainings on the latest healthcare topics, applying strategies that enhanced care delivery and reduced treatment delays by 47%.
  • Resolved patient conflicts using de-escalation and active listening strategies, resulting in a decrease in incidents of patient non-cooperation by 51% over one year.
  • Completed Adobe Creative Suite training to better monitor and log patient information, increasing efficiency and reducing data entry time by 36%.
  • Regularly updated electronic health records (EHRs) for 13 residents, ensuring compliance with HIPAA regulations and improving care accuracy.
  • Assisted 4 clients in successfully applying for Medicaid and Medicare benefits, ensuring consistent access to essential healthcare services.
  • Documented and resolved framework which led to standard.

Affiliations

  • Completed CPR and First Aid certification under the American Red Cross, 2019, with emphasis on geriatric emergency response.
  • Regular contributor to the National Alliance for Direct Support Professionals (NADSP) journal on quality care techniques and workforce development.
  • Volunteer and certified peer support specialist under Mental Health America (MHA), aiding in emotional wellness initiatives for the elderly since 2017.
  • Affiliate member of the American Association of Psychiatric Technicians (AAPT), focusing on mental health support in direct care settings.
  • Participant in the American Geriatrics Society’s (AGS) continuing education programs focused on elder care best practices.
  • Earned a Gerontological Nursing Certification (GNC) through the American Nurses Credentialing Center (ANCC) as of 2017.
  • Completed Behavioral Care Specialist certification through the Crisis Prevention Institute (CPI) in 2018, focusing on de-escalation techniques.
  • Attended annual trainings by The American Board of Long-Term Care Medicine (ABPLM) on the latest developments in dementia care support.
  • Member of the American Psychological Association (APA) Division 12/II – Society of Clinical Geropsychology, focusing on age-related cognitive disorders.
  • Affiliate member of the American Case Management Association (ACMA), participating in lectures on patient-centered direct care delivery.

Certifications

  • CompTIA Security+
  • Basic Life Support (BLS) - American Heart Association
  • Advanced Certified Hospice and Palliative Nurse Assistant (ACHPNA) — Hospice and Palliative Credentialing Center
  • Certified Home Health Aide (CHHA) — initiative
  • American Academy of Financial Management (AAFM)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Association for Project Management (APM)
  • Patient Care Technician Certification (PCT) - National Healthcareer Association (NHA)
  • Google Certified Professional Cloud Architect

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