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Skills

  • Drug utilization review
  • Adverse Event Reporting Facilitation
  • Relationship building and retention
  • Pharmacy operations management
  • Data Governance and Reporting Accuracy
  • Staff management
  • Drug inventory management
  • Electronic Health Record (EHR) system proficiency
  • Auditing and Compliance Validation
  • Training and mentoring

Work Experiences

  • Boosted patient understanding of safety protocols by 19%.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 14%.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Achieved a 71% improvement in compliance.
  • Achieved results in 2018.
  • Collaborated with customer success to revamp safety signage.
  • Collaborated with human resources.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.

Summaries

  • Patient Safety Manager with 16 years of successful quality assurance and vendor management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Achieved measurable decreases in safety incidents.
  • Within Miscellaneous, senior Patient Safety Manager and outstanding performer in risk assessment and process improvement.
  • Entry-level Pharmacy Manager with exceptional budget management and quality assurance knowledge.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Strengths in data analysis and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Successfully managed the deployment of new infection control protocols in metric, achieving a drop in Hospital Acquired Infection (HAI) rates by 30%.
  • Reduced patient safety-related litigation risks by 68% through effective collaboration with legal and risk management teams.
  • Collaborated with infection control teams to develop strategies that reduced post-operative infection rates by 85% in 2018.
  • Created and led continuous safety education programs across multiple departments, improving staff compliance by 33%.
  • Spearheaded implementation of patient safety dashboards for continuous monitoring, leading to a 76% improvement in timely response to potential hazards.
  • Instrumental in achieving Lean accreditation ahead of schedule by integrating cross-department safety protocols and audits in less than 17 months.
  • Facilitated 12 mock safety drills quarterly to ensure team readiness for high-risk clinical scenarios, resulting in a 33% decrease in critical incident response times.
  • Drove the analysis of patient feedback and safety reports, influencing policy changes that reduced adverse events by 52%.
  • Aligned safety observation metrics with regulatory compliance standards, achieving a 43% safer work environment across 13 departments.
  • Achieved OSHA, serving as the foundation to establish new patient safety protocols used across 10 departments.

Affiliations

  • Centers for Disease Control and Prevention (CDC) Healthcare Safety Network
  • American College of Healthcare Executives (ACHE)
  • Society for Healthcare Risk Management (ASHRM)
  • National Association of Healthcare Risk Managers (NAHRM)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Institute for Safe Medication Practices (ISMP)
  • The Society for Post-Acute and Long-Term Care Medicine (AMDA)
  • Association for Computing Machinery
  • Society for Health Systems (SHS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Basic Life Support (BLS) Certification
  • Certified Hazardous Materials Manager (CHMM)
  • Healthcare Compliance Certification (CHC)
  • CompTIA Network+
  • ServSafe
  • Health Care Project Management: The Intersection of Strategy, People, and Process (Harvard T.H. Chan School of Public Health)
  • Institute for Healthcare Improvement (IHI) Improvement Advisor Certification
  • Certified Health Data Analyst (CHDA)

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