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Skills

  • Problem resolution
  • Team Leadership & Development
  • Operational improvement
  • Budgets
  • Business Negotiation & Vendor Management
  • Customer retention strategies
  • Territory management
  • Scheduling
  • Business operations
  • Product development

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Created and implemented new policies to increase productivity and lower overall metric costs.
  • By evaluating the effectiveness of metric and system projects, I was able to increase profits.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Used client relations and project management to cultivate and strengthen long-term client relationships.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Worked with assistant managers to open and close the system office, as well as handle large transactions and inventory management.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.

Summaries

  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Professional with exceptional sales, vendor management, and risk assessment abilities.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Optimize long-term success by effectively balancing targets with resources.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer-focused General Manager with 8 years of experience who is committed to expanding cross-functional collaboration and budget management.
  • Well-versed in strategic planning and a stickler for deadlines.
  • Accomplished Circulation District Sales Manager.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Planned and facilitated monthly sales meetings, introducing new strategies that increased sales productivity by 76% over 6 months.
  • Implemented data-driven decision-making processes in managing district sales operations, contributing to an 3% increase in subscription revenue in 2021.
  • Efficiently tracked and analyzed district sales KPIs, leading to a record-breaking 77% increase in subscription renewals.
  • Collaborated with the HR department to optimize recruitment processes, reducing onboarding time by several months and improving employee retention by 55%.
  • Collaborated closely with the finance and operations teams to effectively allocate resources, ensuring a 67% reduction in operational costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 13 sales representatives in Raleigh, achieving a 17% YoY increase in regional subscriptions.
  • Trained and mentored 2 entry-level sales representatives, facilitating promotions of 46% within the team in 2020.
  • Developed and monitored district budgets, providing financial oversight, forecasting, and analysis leading to a 64% boost in profitability over 2 years.
  • Developed customer loyalty programs that increased subscription renewals by 30% in the first year of implementation.

Affiliations

  • Lions Club
  • National Association for College Auxiliary Services (NACAS)
  • Association of Independent Newspaper Distributors
  • International Association of Business Communicators (IABC)
  • Project Management Institute (PMI) - with certification such as PMP
  • Logistics and Distribution Management Certification Program 2018
  • National Association of Newspaper Distributors
  • Professional Distribution & Logistics Network (PDLN)
  • National Association of Social Workers
  • Newspaper Circulation Executives Association

Certifications

  • Certified Direct Marketing Professional (CDMP) by DMA
  • CompTIA Security+
  • ServSafe
  • Customer Complaints & Claims Resolution Specialist Certification
  • CPG & Retail Sales Certification by Sales Assembly
  • Certified Sales Executive (CSE) by SMEI
  • First Aid/CPR Certified
  • Certified Professional in Sales Management (CPSM) by NASP
  • Certified in Distribution and Fulfillment Management by APICS
  • Sales Forecasting Certification - Coursera Platform

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