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Skills

  • Office inventory management
  • Energy management professional
  • Composed and professional demeanor
  • Professional telephone etiquette
  • Friendly and professional communications
  • Accounting operations professional
  • Managing office supply inventory
  • Loan officer
  • Workflow Optimization
  • Records maintenance professional

Work Experiences

  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Was able to resolve issues quickly and effectively, resulting in customer satisfaction.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Reviewed employee files and productivity in order to complete over 17 employee evaluations per quarter.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Reduced training time by 10% by designing effective new training programs for 6 departments.
  • Achieved maximum production while managing 3 employees and coaching new hires on company processes.
  • Compared vendor prices and bargained for the best deal.
  • Accommodated 14 new hires.

Summaries

  • Team leader with project management, budgeting, and project management experience.
  • Exceptional at coordinating, executing, and managing events, corporate meetings, and trade shows in the industry.
  • Have over 5 years of experience coordinating operations needs and providing administrative support in order to increase team productivity and lower costs.
  • Well-versed in Power BI and Miscellaneous practices.
  • Detail-oriented, organized, and resourceful, with strong problem-solving and decision-making skills.
  • With training in conflict resolution and inventory management, he is an expert in metric office protocols and HubSpot use.
  • For corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, a well-organized and efficient Professional Office Manager is required.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Professional Office Manager.

Accomplishments

  • Led office improvement initiatives, increasing workspace efficiency and morale as evidenced by category.
  • Spearheaded diversity and inclusion programs, leading to increases in both employee engagement and workplace morale by 49%.
  • Provided leadership to office administrators, fostering a culture of mentorship that improved task delegation and team accountability metrics.
  • Reduced supply costs by 9% by renegotiating vendor contracts and identifying more cost-efficient options.
  • Supervised cross-functional teams to complete framework, delivering ahead of schedule and achieving 84% under budget.
  • Planned and coordinated framework project.
  • Analyzed and restructured office workflows, cutting redundant processes and improving overall productivity by 57%.
  • Resolved product issue through consumer testing.
  • Directed major office space reconfiguration project, successfully reallocating resources to accommodate a 53% increase in department headcount.
  • Led efforts to automate timesheet management, reducing administrative workload by 85% and payroll processing errors by 2%.

Affiliations

  • Office Management and Administrative Professionals Association (OMAPA)
  • Association of Executive and Administrative Professionals (AEAP)
  • Project Management Institute
  • Certified Administrative Manager (CAM) through the Institute of Certified Professional Managers (ICPM)
  • American Marketing Association
  • Office Managers Association of Arizona
  • Active Participant in Cost Reduction and Efficiency Initiatives at Northwind
  • National Contract Management Association (NCMA)
  • American Management Association (AMA)
  • International Council of Nurses

Certifications

  • Certified Accounts Payable Professional (CAPP) – process
  • CompTIA Network+
  • Certified Budget Manager (CBM) - process
  • Six Sigma Green Belt Certification - process
  • Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
  • Google Certified Professional Cloud Architect
  • Certified in Office Management (COM) - Beacon Labs
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Certified Facilities Manager (CFM) - International Facility Management Association (IFMA)
  • Professional Manager Certification (PMC) - Institute of Certified Professional Managers (ICPM)

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