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Skills

  • Extremely organized
  • Communications
  • Strong verbal communication
  • Project organization
  • Adobe Creative Suite use
  • Scalp massage techniques
  • Team management
  • Product testing
  • Operational improvement
  • Data Management

Work Experiences

  • Achieved reduction in two years.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Aligned salon practices with sustainability goals.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved 'Best Client Experience' in 2015.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Achieved reduction over three years.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Boosted sales from product recommendations.
  • Aligned salon practices with green goals.
  • Certified Shampoo Technician with hands-on experience in scalp diagnostics, generating treatment plans that align with specific haircare needs and boosting sales from product recommendations.
  • Achieved a 64% increase in product sales.
  • Shampoo Technician with 4 years of successful stakeholder engagement and workflow optimization experience.
  • Achieved results over one year.
  • Within Miscellaneous, senior Shampoo Technician and outstanding performer in data analysis and project management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Charming salesperson who is an expert in vendor management.

Accomplishments

  • Streamlined
  • Contributed to a 20% rise in client loyalty by tailoring hair treatments to specific hair types and concerns with informed product selections.
  • Created
  • Increased
  • Assisted the salon's hair stylists by anticipating needs and prepping clients, contributing to a smooth client flow and improving service efficiency by 31%.
  • Solved
  • Collaborated with senior stylists to create unique hair care solutions, increasing client satisfaction and request for personalized treatments by 79%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Researched
  • Resolved

Affiliations

  • Hair Professionals Advisory Council
  • Beauty Changes Lives Philanthropy Member
  • International Society of Hair Restoration Surgery (ISHRS)
  • Hairdressing Education Center
  • Association for Professional Estheticians and Cosmeticians (APEC)
  • American Association of Cosmetology Schools (AACS)
  • Associated Hair Professionals (AHP)
  • Salon Owners Summit Member
  • International Association of Trichologists (IAT)
  • Rotary International

Certifications

  • Certified Hair and Scalp Expert – Beacon Labs
  • Advanced Customer Service Certification, Brightline
  • Salon Leadership and Team Training Certification – metric
  • Salesforce
  • Salon Management Fundamentals – Power BI
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Infection Control for Cosmetologists – process
  • Cosmetology License – Ohio
  • Hair and Scalp Treatment Accreditation – Vantage

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