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Skills

  • Bookkeeping
  • Documentation and control
  • Business Administration
  • Process automation
  • Regulatory compliance
  • Vendor management
  • Product lifecycle management
  • Workflow planning
  • First Aid/CPR
  • Staff performance evaluations

Work Experiences

  • Boosted repair shop productivity by 39% through process changes and supplier relationship improvements.
  • Achieved a 73% reduction in customer calls.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved Excellence Award for implementing best practices that reduced critical warranty claim errors and saved $4 in recovery costs in 2019.
  • Analyzed a HubSpot recall event.
  • Assessed performance.
  • Organized corporate and office conferences for company employees and guests.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.

Summaries

  • Highly skilled in quality assurance terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Accomplished Warranty Supervisor.
  • 2 years of experience streamlining processes, managing talented team members, and performing project management by an educated professional.
  • Salesforce expert with database management experience.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Achieved a 53% boost in productivity.
  • Warranty Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Warranty Supervisor.
  • Accomplished Warranty Supervisor adept at implementing self-service portals for claims, reducing customer support calls by 32% and improving customer understanding of warranty terms by 42%.
  • Ability to negotiate service-level agreements.

Accomplishments

  • Executed cost-saving initiatives like vendor audits and renegotiated service contracts, which produced a 85% decrease in third-party handling fees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with product engineers to verify real-time warranty data against production changes, preventing recurring defects and reducing claims by 40%.
  • Piloted a cross-departmental initiative to streamline communications between customer service, engineering, and quality assurance teams, reducing escalation times by 66%.
  • Reduced warranty claim processing time by 40% through the introduction of automated workflows using Jira.
  • Partnered with the legal team to mitigate liability risks associated with disputed warranty claims, contributing to a 44% decrease in ongoing disputes.
  • Reduced backlog of unresolved claims by 66% within several months by deploying targeted strategies for fast-tracking common issues.
  • Monitored warranty claims related to Jira and flagged high-frequency failure items, supporting a 51% improvement in product durability after redesign.
  • Improved claims dispute resolution rate by 32% through the implementation of new analysis procedures and client communication strategies.
  • Drove 15% improvement in customer satisfaction scores for warranty claims through proactive follow-up surveys and service adjustments.

Affiliations

  • Association for Computing Machinery
  • Certified Quality Engineer (CQE) with a focus on warranty claims
  • Society of Human Resource Management
  • Regular contributor to Technical Documentation and Service Guides Conferences
  • Active engagement with Legal Warranty Forums in Raleigh
  • Rotary International
  • Active membership in the Association of Customer Experience Professionals
  • Association for Supply Chain Management (APICS)
  • Warranty Management Certification from procedure
  • Certified Warranty Manager, procedure

Certifications

  • Warranty Best Practices and Regulations Certification - Meridian
  • Lean Six Sigma Green Belt Certification - 2016, Northwind
  • ServSafe
  • CompTIA Network+
  • First Aid/CPR Certified
  • IATF 16949:2016 Internal Auditor Certification - Harbor & Co.
  • Oracle Warranty Management Cloud Certification - Asana
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified Warranty Claims Adjuster (CWCA) - Lakeside Partners

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