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Skills

  • Database administration
  • Team training and development
  • Staff management
  • Payroll and budgeting
  • Bookkeeping
  • Time management
  • Process improvement
  • Organization
  • Supervision
  • Credit and collections

Work Experiences

  • Analyzed a HubSpot recall event.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Assessed performance.
  • Accomplished in 2015.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Audited warranty claims processing workflows, identifying bottlenecks, which resulted in a 25% improvement in efficiency.
  • Acted as key liaison between customers and manufacturers.
  • Acted as key liaison between customers and manufacturers during warranty disputes, reducing legal action threats by 82%.
  • Achieved a 58% customer satisfaction score increase.

Summaries

  • Meticulous Warranty Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Achieved 50% improvement in repair turnaround times.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • French and Portuguese are both conversational.
  • Professional in office management and administration with 7 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Accomplished Warranty Supervisor.
  • Accomplished Warranty Supervisor with a talent for identifying and resolving root causes of product defects, contributing to a 17% reduction in warranty-related costs year-over-year.
  • Looking for a management position with a company in the Miscellaneous sector.
  • Ability to negotiate service-level agreements.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.

Accomplishments

  • Collaborated with product engineers to verify real-time warranty data against production changes, preventing recurring defects and reducing claims by 40%.
  • Participated in team meetings with suppliers to ensure early-stage quality testing of new products was aligned with warranty standards, reducing future claims by 62%.
  • Improved claims dispute resolution rate by 32% through the implementation of new analysis procedures and client communication strategies.
  • Spearheaded a Kaizen event focused on warranty resolution, resulting in measurable reductions in average claim resolution times from 18 to 5 days.
  • Resolved product issue through consumer testing.
  • Monitored warranty claims related to Jira and flagged high-frequency failure items, supporting a 51% improvement in product durability after redesign.
  • Directed the implementation of a new customer communication process, reducing the complaint call frequency by 24% over several months.
  • Reduced backlog of unresolved claims by 66% within several months by deploying targeted strategies for fast-tracking common issues.
  • Integrated Tableau into interdepartmental communication streams, reducing delays in warranty claims handoffs by 10 days.
  • Developed comprehensive forecasts using historical claims data, proactively identifying high-risk product lines and reducing emergency replacements by 51%.

Affiliations

  • Society of Women Engineers
  • Affiliated with Product Lifecycle Management (PLM) Institute
  • Lions Club
  • Regular contributor to Technical Documentation and Service Guides Conferences
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Association for Warranty and Service Contract Professionals (WSCP)
  • American Marketing Association
  • Association of Information Technology Professionals
  • Industry speaker at Warranty Innovations Expo 2017

Certifications

  • Warranty Best Practices and Regulations Certification - Meridian
  • CQS Certified Quality Specialist - Lakeside Partners
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Oracle Warranty Management Cloud Certification - Asana
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Project Management Professional (PMP) - 2018, Harbor & Co.
  • Certified Quality Improvement Associate (CQIA) - American Society for Quality (ASQ)

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