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Skills

  • Operational improvement
  • B2B sales contract negotiations
  • Inventory Control and Stock Management
  • Project organization
  • Agile pricing strategy
  • Complaint resolution
  • Employee retention strategies
  • Cross-departmental collaboration
  • Marketing strategy
  • MS Office

Work Experiences

  • Achieved results within 18 months.
  • Created a task schedule for Furniture Selling Managers based on their individual strengths and knowledge of stakeholder engagement.
  • Achieved 'Top Sales Manager' Employee of the Year for exceeding annual sales goals by $12, including driving luxury furniture line growth by 55%.
  • Increased sales by 13% by providing purchase advice and promoting additional products.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Helped customers by answering their questions and completing their requests.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Achieved a 78% retention rate.
  • Achieved a significant uptick in premium product installations by 29%.
  • Achieved a competitive sales footing in the Phoenix market.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Award-winning Furniture Selling Manager with a talent for driving profit margins up by 76% through skilled inventory control, vendor negotiations, and sales team training.
  • Achieved sales within the first 16 weeks.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Aligned team goals.
  • Within Miscellaneous, senior Furniture Selling Manager and outstanding performer in quality assurance and performance reporting.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of workflow optimization and client relations as well as quality assurance training.
  • Adept at managing high-performing teams of sales associates, optimizing sales efficiency, and retaining top talent through targeted employee engagement programs.

Accomplishments

  • Mentored 16 new hires, achieving a 59% team retention rate and generating top-performing sales staff.
  • Resolved product issue through consumer testing.
  • Coordinated the successful launch of seasonal furniture collections, driving 7 in sales in the first 18 months.
  • Trained a team of 14 sales professionals in consultative selling, resulting in a 82% year-over-year revenue growth.
  • Led redesign and restructuring of store layout, generating a 10% improvement in customer traffic and conversion.
  • Leveraged digital marketing strategies including targeted ads, driving a 42% increase in online furniture sales.
  • Implemented an inventory forecasting model reducing over- and under-stocking by 58% in three years.
  • Developed and executed pricing strategies, resulting in a 67% improvement in overall profit margin.
  • Led competitive product analysis, guiding the selection of new brands that increased sales by 58%.
  • Established a streamlined special order process, decreasing lead times by 37% and boosting customer satisfaction.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Institute of Sales Management (ISM)
  • Retail Management Certification Program 2024
  • American Furniture Hall of Fame Foundation Participant
  • International Marketplace Conference Speaker 2017
  • Freemason
  • Rotary International
  • International Home Furnishings Representatives Association (IHFRA)
  • Association of Professional Sales
  • Retail Industry Leaders Association (RILA)

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Traffic Flow Optimization Specialist Certification
  • Six Sigma Green Belt - Process Improvement for Retail Operations
  • ServSafe
  • Certified Sales Leadership Professional – Harbor & Co.
  • Certified Retail Pricing Analyst (CRPA)
  • Customer Service and Sales Certified – National Retail Federation (NRF)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)

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