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Skills

  • Hardware evaluation
  • User interface understanding
  • Financial transactions expertise
  • Conflict resolution
  • Data analysis
  • Problem resolution
  • Report writing
  • Pricing tool development
  • Product testing
  • Data entry

Work Experiences

  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created multi-threaded admin web applications based on program.
  • Achieved a 57% increase in new client acquisition.
  • Looked for industry trends on social media and through online sources.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Aided senior credit officers in the processing of complex loan applications.
  • Answered an average of 11 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Successfully closed an average of 18 loans every month.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Achieved a 84% boost in mortgage loan inquiries.
  • Addressed inconsistencies.
  • Clear understanding of team leadership and budget management as well as project management training.
  • Excellent communication and analytical skills.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Framework are well-understood.
  • Costs were consistently reduced while profits were increased.
  • Top-producing salesperson and industry expert in Banking and Financial Services.
  • Within Banking and Financial Services, senior Senior Mortgage Consultant and outstanding performer in risk assessment and data analysis.

Accomplishments

  • Developed and launched a mortgage pipeline optimization strategy, improving loan turnaround times by 32%. Increase in successful applications by 85%.
  • Contributed to a 20% increase in customer satisfaction by streamlining the loan documentation submission processes.
  • Introduced innovative deal structures to service high-net-worth clients, securing over $14 in luxury real estate financing.
  • Resolved complex borrower issues, decreasing customer complaints by 54% while nurturing long-term client relationships.
  • Optimized application pipeline using QuickBooks, achieving a reduction in loan processing time by 33% and improving client satisfaction metrics.
  • Reviewed and approved loan applications totaling over $15 in volume, successfully closing 18 mortgages in one year.
  • Documented and resolved framework which led to process.
  • Assisted clients in securing over $8 in mortgage loans across residential and commercial sectors, safeguarding 2 borrowers from unfavorable lending conditions.
  • Implemented mortgage processing dashboard to track key performance metrics, resulting in a 42% improvement in operational transparency and decision-making.
  • Created enhanced loan tracking systems, reducing time-to-close by 10 days and improving processing efficiency.

Affiliations

  • American Society of Safety Professionals
  • National Association of Social Workers
  • Real Estate Investment Management Industry Organization (REIMI)
  • International Council of Nurses
  • Council of Mortgage Lenders (CML)
  • Mortgage Action Alliance (MAA)
  • Society of Mortgage Professionals (SMP)
  • Society of Women Engineers
  • American Society of Appraisers (ASA) - Real Property Valuation
  • National Residential Mortgage Association (NRMA)

Certifications

  • Certified Mortgage Lender (CML) – Council of Mortgage Lenders
  • VA Loan Specialist Certification – National Mortgage School
  • Certified Financial Planner (CFP) – Certified Financial Planner Board of Standards
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Home Equity Loan Professional (CHELP) – Mortgage Bankers Association (MBA)
  • Real Estate Appraisal Certification – Illinois Department of Real Estate
  • Commercial Mortgage Specialist Certification – Mortgage Lenders’ Legal Association (MLLA)
  • Chartered Financial Consultant (ChFC) – The American College of Financial Services
  • Project Management Professional (PMP)
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)

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