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Skills

  • Patient report preparation
  • Emergency Room visit reduction strategies
  • Patient data management software (Workday)
  • Referral Program Development
  • Chronic illness management
  • Operational efficiency improvement
  • Regulatory standards compliance
  • Patient satisfaction metrics tracking
  • Patient safety improvement
  • Client diversity expansion

Work Experiences

  • Administered home health services to specialized populations, such as veterans and post-surgical patients, increasing client diversity by 15% in 2021.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Achieved a 36% compliance rate.
  • Increased bed occupancy by 9% in one year.
  • Assessed satisfaction across 4 patients.
  • Addressed evolving needs of patients with dementia.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Conducted regular audits of patient records.
  • Promoted capital components of various standard rates by identifying and implementing strategies to improve current residential facilities.
  • Coordinated flu vaccination campaigns.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved 15% growth in referrals.
  • Metric and procedure have a proven track record.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Microsoft Excel and QuickBooks experts with exceptional interpersonal skills.
  • Knowledge of Jira in depth, as well as vendor management and team leadership abilities.
  • Motivating leader who has built and managed category teams in the past.
  • Quality assurance and performance reporting are two areas in which I have experience.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.

Accomplishments

  • Collaborated with technology providers to implement a mobile app for patients and families, improving communication and achieving a 76% increase in service user engagement.
  • Initiated partnerships with local community centers to promote health education, increasing awareness of home healthcare options and driving up referrals by 43%.
  • Supervised the design and launch of a staff development program, resulting in 6 employees obtaining method and reducing skill gaps in critical care areas.
  • Led the successful accreditation process in alignment with metric for home health services, raising the agency’s profile and expanding contracts with framework.
  • Collaborated with interdisciplinary teams to streamline patient care coordination, contributing to a measurable increase in clinical outcomes over 6 months.
  • Advocated for and established a new role for a patient-care liaison, driving patient engagement and improving overall satisfaction scores by 75%.
  • Improved operational efficiency by spearheading the use of electronic health records, reducing administrative time per patient by 16 minutes.
  • Executed budget forecasting for operational needs, ensuring alignment with financial goals and saving $13 annually on equipment and supplies procurement.
  • Implemented an advanced telemonitoring program for high-risk patients, reducing hospital readmissions by 9 occurrences over several months.
  • Generated innovative care solutions for complex patient cases, increasing positive health outcomes as reflected by 22% over the span of 18 months.

Affiliations

  • Participant, American Health Care Association (AHCA) Leadership Program
  • Member, National Association for Healthcare Quality (NAHQ)
  • Mentor, Women in Home Healthcare Leadership Exchange
  • Certification holder, Basic Life Support (BLS), American Heart Association
  • Contributor, Care Delivery Innovation Working Group, method
  • Volunteer Coordinator, method Healthcare Policy Advocacy Group
  • Member, Population Health Management Committee, category Chapter
  • Participant, National Care Management Conference
  • Member, American Organization for Nursing Leadership (AONL)
  • Affiliate Member, Physician-Focused Payment Model Technical Advisory Committee

Certifications

  • CPHQ (Certified Professional in Healthcare Quality)
  • Wound Care Certification (WCC)
  • Microsoft Office Specialist (MOS)
  • Project Management Professional (PMP)
  • Certified Case Manager (CCM)
  • Certified Director of Nursing Administrator (CDNA)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Green Belt Certification
  • Advanced Certified Hospice Executive (ACHE)

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