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Skills

  • Medical data entry verification
  • MS Office
  • Supervision
  • Diagnostic lab coordination
  • Laboratory compliance auditing
  • Process improvement
  • Interfacing with external diagnostic labs
  • Diagnostic requisition review
  • Preventative care
  • Automated referral notification system design

Work Experiences

  • Coordinated with external labs.
  • Consistently exceeded departmental key performance indicators (KPIs).
  • Awarded Excellence Award for superior management.
  • Conducted physical assessments of relevant body areas and tested responses using standardized tests.
  • Kept track of patients' medical histories and provided weekly consultations to over 4 people.
  • Evaluated and treated approximately 2 patients per three years in a system medical environment.
  • Collaborated with Pathology Referral Specialist to develop appropriate treatment plans for patients in both written and oral formats.
  • Assisted in the preparation of regulatory audits.
  • Achieved 71% client satisfaction.
  • Championed the transition to a paperless referral process.

Summaries

  • PMP and Scrum Master certified.
  • Patients are treated with warmth and care, and the doctor is persistent in finding the best treatment options available.
  • Achieved a 68% reduction in referral follow-up needs.
  • Achieved operational excellence in high-pressure environments.
  • Over 4 patients per the past year, we are committed to providing exceptional healthcare services.
  • Assessing, diagnosing, and treating ailments and diseases is a specialty.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clarified referral requirements.
  • Achieved a 39% reduction in medical referral errors.
  • Collaborated with IT departments.

Accomplishments

  • Successfully launched a digital pathology referral system, achieving an overall reduction of 75% in manual errors and quickened result turnaround.
  • Developed and implemented a notification system automating referral updates, which cut referral follow-up times by 60% and reduced missed follow-ups.
  • Maintained consistent compliance with HIPAA regulations when handling sensitive referral information between laboratories, clinics, and physicians.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key consultative role in enhancing referral protocols for cancer and chronic disease cases, improving response times by 7 days.
  • Led a cross-functional team charged with improving pathology reporting workflows that resulted in a 19% increase in overall throughput.
  • Successfully onboarded 15 new pathology referral coordinators, establishing comprehensive training programs and contributing to a team efficiency growth of 35% in the first year.
  • Standardized referral processes across Beacon Labs, improving the cross-department coordination for complex pathology cases, leading to 61% faster case resolution.
  • Created cross-functional communication flowcharts for pathology referrals that reduced response times for critical findings by 15%.
  • Developed comprehensive referral submission manuals, which improved referral accuracy across human resources and reduced case review times by 53%.

Affiliations

  • Association for Computing Machinery
  • National Academy of Clinical Biochemistry (NACB)
  • Society for Pediatric Pathology (SPP)
  • Freemason
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • American Association for Clinical Chemistry (AACC)
  • Pathology Services Committee of procedure
  • Society for Laboratory Automation and Screening (SLAS)
  • Project Management Institute

Certifications

  • Certified Health Unit Coordinator (CHUC)
  • Apple Certified Associate (ACA)
  • Healthcare Compliance Certification (CHC) by HCCA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Compliance Professional in Healthcare (HCCP)
  • National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) Accreditation
  • Certified Tumor Registrar (CTR)
  • Digital Pathology Implementation Specialist Certification by Harbor & Co.
  • Certified International Specialist in Cytogenetics (CG) by ASCP
  • Certified Laboratory Technician (CLT) by category

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