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Skills

  • High-Fidelity Mockups
  • Communications
  • System equipment
  • Agile Methodology & Scrum
  • Design System Development & Maintenance
  • A/B Testing and Multivariate Testing
  • Web development projects
  • Software testing
  • Information Architecture (IA)
  • Relationship development

Work Experiences

  • Tested websites and performed troubleshooting prior to deployment.
  • Collaborated with development teams to design A/B tests.
  • Achieved a 21% reduction in user drop-off rates.
  • Aligned UX goals.
  • Pitched in to help senior developers meet tight deadlines during periods of low staffing.
  • Designed, implemented, and monitored web pages and sites for continuous improvement.
  • Achieved 26% growth in mobile traffic.
  • Set up Google AdWords campaigns and SEO for a variety of websites.
  • Audited 6 web interfaces.
  • Improved the company's brand and identity by designing a unique website and logo.

Summaries

  • Focused on writing code that is clean, robust, and secure.
  • Solution-oriented professional who thrives in a highly collaborative work environment, solving problems and putting the customer first.
  • Achieved 28% improvement in user flow.
  • Experience developing web, phone, and mobile app products that meet the highest standards for web design, user experience, best practices, usability, and speed.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Develop customer-focused websites and designs using a variety of web design software.
  • To maximize online presence, demonstrated talent in front-end and back-end web development is required.
  • User Experience Consultant is a multi-talented User Experience Consultant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated closely with design, development, and product teams to implement a user empathy mapping initiative, improving the user journey for data analysis.
  • Crafted user-friendly error messages and call-to-actions, reducing help desk support tickets by 38% % and enhancing the overall customer experience.
  • Developed and tested wireframes and prototypes using Adobe Creative Suite, leading to a faster approval process and reducing total development hours by 36%.
  • Conducted heuristic evaluations that identified 17 usability shortcomings, resulting in streamlined workflows and reducing task completion time by 52%.
  • Spearheaded the redesign of a legacy system, improving system performance by reducing load time by 10 seconds and increasing user satisfaction by 53%.
  • Executed A/B testing on procedure that increased conversion rates by 63% through revised interaction flows.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 2 in the development of program.
  • Applied qualitative and quantitative research to inform the user interface design and improved usability rating by 35%.
  • Improved search functionality and navigation paths on ServiceNow, leading to a 16% decrease in bounce rate within the first month post-launch.

Affiliations

  • World Usability Congress Member, 2019
  • Certified Customer Experience Professional (CCXP), 2018
  • American Medical Informatics Association
  • Freemason
  • UX Researcher Meetup Organizer, 2019, Phoenix
  • Graphical User Interface Consortium (GUIC)
  • Certified UX Leader by Nielsen Norman Group (NN/g), 2015
  • Certified Usability Analyst (CUA), 2020
  • Lean UX Workshop Participant, Chicago, 2018
  • IEEE Professional Communication Society

Certifications

  • Design Thinking for Innovation Certification - University of Virginia
  • Certified Service Design Professional - Lakeside Partners
  • CompTIA Network+
  • Certified Public Accountant
  • Agile UX Certificate - QuickBooks
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Human-Centered Design Practitioner - LUMA Institute
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)

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