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Skills

  • Implementation of CLABSI prevention measures
  • Profit improvements
  • Continuous improvement methodologies in clinical settings
  • Change management in nursing operations
  • Wellness services
  • Acute care inpatient service management
  • Training and mentoring
  • Drug utilization review
  • Occupancy strategies
  • Clinical data reporting and performance metric analysis

Work Experiences

  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a 74% compliance rate with timeliness standards.
  • Conducted patient care conferences.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Collaborated with the quality improvement team to redesign patient education materials, increasing patient understanding of discharge instructions by 55% as measured by post-discharge surveys.
  • Achieved and maintained Magnet status.
  • Collaborated with the quality improvement team.
  • Contributed to team growth.
  • Collaborated with marketing to streamline hospital discharge planning, decreasing readmission rates by 56% within six months.

Summaries

  • Achieved a 60% reduction in readmission rates.
  • Collaborated across departments.
  • Develop and lead an office staff that is productive and efficient.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Achieved a 82% reduction in departmental overspending.
  • Accomplished Nurse Director.
  • Achieved a 64% improvement.
  • Within Miscellaneous, senior Nurse Director and outstanding performer in performance reporting and team leadership.

Accomplishments

  • Developed a bilingual communication protocol to serve 6-speaking patients, improving patient satisfaction and reducing language barriers across the hospital.
  • Successfully reduced hospital-acquired infections by 67% through the implementation of evidence-based infection control protocols.
  • Led multi-disciplinary collaboration to reduce readmission rates by 25% within 14 months by leveraging continuous care processes and patient education.
  • Coordinated an interdisciplinary approach to patient care, improving patient satisfaction scores by 34% in compliance after targeted interventions.
  • Implemented a nursing mentorship program that led to a 52% increase in new graduate nurse confidence and a 25% rise in retention rate.
  • Devised and launched a central staffing model that maximized nursing workforce allocation, contributing to an 53% decrease in overtime costs.
  • Implemented a predictive scheduling system resulting in 83% overtime reduction and improved staffing efficiency across multiple shifts.
  • Implemented an employee wellness initiative, reducing nurse absenteeism by 59% and boosting overall team engagement scores by 14 points.
  • Implemented robust quality improvement projects, boosting patient safety metrics by 85% in key clinical outcomes metrics.
  • Developed and managed a cross-functional team of 6 healthcare professionals to streamline patient discharge processes, reducing overall discharge time by initiative.

Affiliations

  • Emergency Nurses Association (ENA)
  • Nursing Management Executive Council Portland
  • Chief Nursing Officer Collaborative
  • Association for Nursing Professional Development (ANPD)
  • Nursing Leadership Council for Healthcare Excellence 2017
  • Jaycees
  • Toastmasters
  • Society of Trauma Nurses (STN)
  • American College of Healthcare Executives (ACHE)
  • Association of Perioperative Registered Nurses (AORN)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Nurse Manager and Leader (CNML)
  • Certified in Executive Nursing Practice (CENP)
  • Certified Nurse Executive (NE-BC)
  • Healthcare Financial Management Association Certified Healthcare Financial Professional (CHFP)
  • Certified Medical-Surgical Registered Nurse (CMSRN)
  • Apple Certified Associate (ACA)
  • Credential in Oncology Nursing (OCN)

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