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Skills

  • Process improvement strategies
  • Cross-functional team coordination
  • Client intake and onboarding optimization
  • Wellness services
  • Multidisciplinary team collaboration
  • Adherence to ethical standards
  • Case documentation using Workday
  • Crisis intervention and management
  • Immunizations
  • Client re-entry rate reduction

Work Experiences

  • Achieved President's Club for excellence in documentation quality.
  • Achieved a reduction in escalations by 40%.
  • Assisted clients in obtaining employment.
  • Achieved reduction over three years.
  • Was in charge of a group of 3 pharmacy technicians.
  • Achieved a 45% improvement in program success.
  • Advocated for clients in Atlanta to access needed resources, increasing resource availability by 14 new community partnerships.
  • Championed a client-centered approach, improving client autonomy and satisfaction scores by 51% in 2023.
  • Collaborated with multidisciplinary teams.
  • Adapted case management style to various socio-economic backgrounds, securing positive outcomes in 70% of cases.

Summaries

  • Achieved improvements of 50% over 2015.
  • Exceptional communicator and proven problem solver.
  • Project management and budget management experts.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved 16% goal completion for clients.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Addressed client needs effectively.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.

Accomplishments

  • Coordinated multidisciplinary care teams to secure high-quality support for 14 clients, reducing dropout rates by 80%.
  • Successfully closed 11 cases in the past year by enhancing process workflow and communication strategies.
  • Supported fund-raising efforts that increased available resources for client services by 71% through grant writing and community outreach.
  • Played a key role in reducing the average time to find support services for clients by 66% through automation and process refinement.
  • Developed relationships with 17 external stakeholders, improving resource access and support network strength by 85%.
  • Designed and implemented a comprehensive case file review process, improving compliance with state and federal guidelines by 54%.
  • Led a pilot program aimed at reducing service gaps for marginalized populations, increasing engagement by 43%.
  • Developed personalized care plans for clients with multifaceted needs, leading to a 20% overall satisfaction increase.
  • Provided mentorship to junior case managers on ethical standards, workload balancing, and client advocacy, enhancing team performance by 48%.
  • Documented and resolved procedure which led to process.

Affiliations

  • American Association of Christian Counselors (AACC)
  • Public Health Leadership Society
  • Association for Computing Machinery
  • International Council of Nurses
  • Jaycees
  • Affiliate of the Workforce Development Council
  • Certified Mental Health First Aider by Harbor & Co.
  • Society of Women Engineers
  • National Case Management Society
  • Network of Public Health Organizations

Certifications

  • Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
  • Family Development Credential (FDC) – Ohio
  • SHRM Certified Professional (SHRM-CP)
  • Certified Social Worker (CSW) - metric
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Forensic Case Manager (CFCM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Behavioral Health Case Manager (CBHCM)

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