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Skills

  • Stocking and replenishing
  • Contractual compliance management
  • Client onboarding process optimization
  • Client needs assessment and solution development
  • POS systems expert
  • Money handling abilities
  • International sales support
  • Medical terminology knowledge
  • Order fulfillment
  • Customer lifecycle management

Work Experiences

  • Entered customer interaction details into Adobe Creative Suite to track requests, document problems, and record solutions offered.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Handled over 17 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • In the top 5% of employees for successful streamlined.
  • Was quick to respond to potential customers' questions and requests.
  • Double-checked order data on a several months basis to ensure that transactions and shipping dates were correct.
  • Welcomed, greeted, and assisted customers, generating $7 in three years revenue in a high-traffic store.

Summaries

  • Fluent in French. Personable and professional communicator.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to exceeding expectations and leading the team to success.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Very knowledgeable about SAP, as well as program competitors and offerings.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate metric systems is one of my specialties.
  • Hardworking Client Relationship Representative with 7 years of telecommuting experience meeting customer needs.
  • Great phone skills and category talents have a proven track record of increasing productivity and customer satisfaction.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 3 years.
  • Workday expert with experience in budget management services.

Accomplishments

  • Facilitated contract renewal discussions across 6 business units, resulting in a 84% year-over-year increase in renewals.
  • Built and maintained long-term relationships with clients, ensuring a 52% churn reduction across 8 high-priority accounts.
  • Led the initiative to develop a comprehensive onboarding process for new customers, decreasing training time by 4 hours and enhancing customer satisfaction by 29%.
  • Analyzed KPI data to provide actionable reports on customer engagement metrics, contributing to a 73% increase in top-tier customer retention.
  • Resolved product issue through consumer testing.
  • Executed a proactive retention campaign that successfully re-engaged 6 at-risk clients, resulting in 58% retention over 10 months.
  • Communicated regularly with 6-member client teams to identify and solve issues, leading to a 61% reduction in major service disruptions.
  • Collaborated with team of 18 in the development of system.
  • Conducted competitor analysis and advised clients on strategic product adjustments, resulting in a 81% increase in product usage.
  • Partnered with the sales team to help secure 2 new business deals, contributing to 65% revenue growth in the framework.

Affiliations

  • Strategic Account Management Association (SAMA)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Society for Customer Relationship Excellence (SCRE)
  • Lions Club
  • Association of Business Development Professionals
  • The Sales Association
  • International Association of Business Communicators (IABC)
  • Client Success Association

Certifications

  • Customer Journey Mapping Certification - Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Customer Relations (CPCR) - Lakeside Partners
  • Professional Negotiator Certification (PNC) - 2015
  • Certified Data & Client Insights Specialist (CDIS) - Northwind
  • Certified Sales Professional (CSP) – 2023
  • Project Management Professional (PMP) – 2020
  • Certified Inbound Marketing - HubSpot
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)

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