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Skills

  • Customer service
  • Workshop coordination
  • Project management
  • Team building
  • Budgets
  • Staff development
  • Employee training
  • Performance metrics analysis
  • Organizational Development
  • Curriculum design

Work Experiences

  • Coordinated international workshops on sustainable development in Chicago, resulting in cross-functional collaboration across 10 teams and 43% knowledge growth.
  • Achieved a 16% decrease in course drop-out rates.
  • Boosted course evaluations by an average of 2 points.
  • Achieved a 14% increase in retention rates.
  • Authored a white paper on best practices in remote learning.
  • Accomplished this within 13 months.
  • Achieved 73% knowledge growth.
  • Achieved a 17% rise in participant knowledge scores.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.

Summaries

  • Accomplished Development Instructor.
  • Clear understanding of vendor management and team leadership as well as performance reporting training.
  • With extensive knowledge of Tableau use and system industry procedures, he is an expert in program and initiative training.
  • Achieved concrete business outcomes within one year.
  • Accomplished results within several months.
  • Achieved measurable retention improvements of 22%.
  • Achieved a 18% knowledge retention increase.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Achieved 80% higher promotion rates.
  • Achieved 81% effectiveness increases.

Accomplishments

  • Conducted instructional design reviews in partnership with the management team to align training outputs with core business goals, resulting in a 46% high-performance output increase.
  • Collaborated with cross-functional teams to integrate new compliance training, resulting in a 79% increase in regulatory adherence.
  • Utilized proactive employee retention strategies, reducing turnover by 62% during a period of rapid organizational growth.
  • Created and facilitated leadership development programs, leading to an internal promotion rate increase of 83%.
  • Developed and delivered customized corporate training solutions that resulted in a 39% improvement in employee performance metrics.
  • Collaborated with senior leadership to target employee skill shortages, resulting in 9 successful promotions in compliance.
  • Documented and resolved standard which led to category.
  • Spearheaded a regional training initiative that resulted in 15 employees becoming certified through national accreditation.
  • Introduced continuous improvement techniques in vocational training that resulted in 64% greater knowledge retention.
  • Enhanced technical training delivery by incorporating simulations, leading to a 16% reduction in post-training errors.

Affiliations

  • National Association of Social Workers
  • Institute for Performance and Learning (IPL)
  • Project Management Institute
  • Freemason
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Professional Association for Training and Development (PATD)
  • EDUCAUSE Learning Initiative (ELI)
  • Employee Engagement Institute

Certifications

  • Certified E-Learning Specialist – Ironclad Systems, 2015
  • Learning Experience Designer (LXD) Certification – 2016
  • Instructional Technologist Certification – Ironclad Systems
  • Google Educator Level 2 Certification, 2021
  • Certified Performance Technologist (CPT) - Lakeside Partners
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Six Sigma Green Belt Certification for Process Optimization – 2021
  • Change Management Practitioner Certification, APMG International - 2021
  • CompTIA Security+

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