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Skills

  • Dinner service planning
  • Billing management
  • Business operations
  • MS Office
  • Client relationship development
  • Organization
  • Conflict resolution
  • Initiative equipment
  • Hardware evaluation
  • Relationship development

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved a 46% client save rate.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Achieved President's Club for exceptional client service after increasing top client renewals by 54% over 18 months.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 72% boost in order frequency.
  • Achieved sales growth in 2016.

Summaries

  • Achieved Innovation Award recognition for boosting top client renewals by 45% in 2015, demonstrating a commitment to client retention and satisfaction.
  • Achieved 45% growth in sales.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Adept at negotiating high-value contracts that resulted in $7 in new business, while maintaining long-term relationships with top clients.
  • Boosted top client renewals by 25%.
  • Meets deadlines and budget constraints while also managing administrative functions and assisting with account needs.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Senior Key Account Manager is a multi-talented Senior Key Account Manager who is consistently rewarded for planning and operational improvements.
  • Design and development of successful framework embedded software applications in the past.
  • Among his accomplishments is the creation of a initiative app for use in the program industry.

Accomplishments

  • Developed and maintained strategic relationships with C-suite executives in Miscellaneous, leading to a major account win worth $153,000.
  • Researched
  • Coordinated with supply chain and operations teams to ensure SAP delivery within deadlines, resulting in 58% reduced delays.
  • Solved
  • Authored comprehensive client reports using CRM insights, resulting in more actionable client strategies and a 77% increase in ROI.
  • Prepared
  • Resolved product issue through consumer testing.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Championed the adoption of KPI metrics, facilitating a 44% better alignment between sales goals and business forecasts.
  • Devised a pricing readjustment strategy that generated a renewed contract commitment from 14 accounts worth $62,000.

Affiliations

  • Business Development & Strategy Institute
  • National Speakers Association (for Business Leaders)
  • International Council of Nurses
  • Data-Driven Decision Makers Association
  • Association of Information Technology Professionals
  • Innovative Customer Experience (ICE) Association
  • Commercial Excellence Roundtable
  • Lions Club
  • Global Account Management Summit
  • Association for Supply Chain Management (APICS)

Certifications

  • IBM Customer Success Manager Certification - IBM
  • Certified Negotiation Expert (CNE) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce CRM Admin Certification - Salesforce
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Certified Sales Leadership Professional (CSLP) - Northwind
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Strategic Account Manager Certification (SAM) - Strategic Account Management Association (SAMA)

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