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Skills

  • Communications
  • Campus life adjustment support
  • Collaboration with academic advisors
  • Student records management
  • Team building
  • Data-driven decision making
  • MS Office
  • Team collaboration and leadership
  • Community outreach
  • Supervision

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with customer success to create a guidebook.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Looked for industry trends on social media and through online sources.
  • Acted as a liaison between students and mental health resources, increasing referrals by 63% over one year.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 46% retention improvement.
  • Coordinated mental health awareness events reaching 13 students across campus, leading to an increase in counseling center visits by 42%.
  • Achieved this over several months.
  • Achieved certification in ITIL.

Summaries

  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Achieved a 44% resolution rate.
  • Achieved a 63% satisfaction score.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at coordinating group counseling sessions.
  • Collaborated with academic advisors.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.
  • Dedicated Student Peer Counselor with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Avoided potential suspensions for 18 students.
  • Students' socioeconomic and cultural differences are taken into account.

Accomplishments

  • Assisted students in high-stress situations by providing confidential, empathetic peer support, reducing reported incidents of stress-related harm by 26% in 6 months.
  • Organized new peer counselor orientation programs, training 10 new hires, resulting in an enhanced transition to their counseling roles.
  • Led marketing initiatives to promote group counseling services, resulting in a 39% attendance increase over 6 months.
  • Created and maintained peer counseling scheduling systems that improved counselor efficiency by 59%.
  • Conducted regular peer counseling training sessions which resulted in 12 new team members meeting qualification standards in Lean.
  • Resolved conflicts between academic staff and students through the application of mediation and conflict resolution techniques, reducing disputes by 60%.
  • Collected and analyzed student feedback, resulting in a 33% improvement in the overall satisfaction rate regarding counseling services offered.
  • Developed digital marketing content for wellness campaigns, reaching 6 students and increasing online engagement by 63%.
  • Increased participation in open-hours peer counseling by 26% through targeted marketing and awareness campaigns.
  • Participated in campus resource fairs and distributed mental health literature to raise awareness on available services, leading to a 77% increase in resource inquiries.

Affiliations

  • National Association of Peer Counselors (NAPC)
  • Academic Advising Association - system
  • Crisis Text Line Volunteer Counselor Program
  • National Peer Mentoring Collaborative (NPMC)
  • Counselors for Social Justice (CSJ)
  • Student Associate, Higher Education Mental Health Alliance (HEMHA)
  • Lions Club
  • Undergraduate Psychology Society (UPS) – Peer Mentoring Program
  • National Coalition Building Institute (NCBI) - Campus Chapter
  • Association of Information Technology Professionals

Certifications

  • Certified Peer Educator (CPE) - National Association of Student Personnel Administrators (NASPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Technology and Tools for Academic Advising Certification - NACADA Technology in Advising Commission
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • De-escalation Techniques Certification - Ironclad Systems 2023
  • Certified Time Management Coach - Beacon Labs 2022
  • Project Management Professional (PMP)
  • Peer Support Specialist Certification - Ohio Department of Health 2016
  • Certified in Stress Management for Students - The American Institute of Stress 2016

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