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Skills

  • Patient workflow optimization
  • First-call resolution efficiency
  • Medical records management
  • Team building
  • Radiology department budgeting
  • Online scheduling system management
  • Health information technology (HIT) systems
  • On-Site Procedure Scheduling
  • Communications
  • Data entry and reporting

Work Experiences

  • Achieved Outstanding Service Award for outstanding administrative support.
  • Effectively coordinated transportation for patients requiring radiology services from Columbus, ensuring zero incidents of missed appointments.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Created performance reports using QuickBooks, tracking utilization rates of radiology units and improving scheduling by identifying peak operational times.
  • Contributed to Innovation Award recognition for innovation in patient care technology.
  • Contributed to faster diagnostic conclusions.
  • Enhanced information security.
  • Actively optimized patient registration workflows to increase daily patient throughput by 42% without sacrificing quality of care.
  • Contributed to an 24% increase in team productivity.
  • Improved bill payment timeliness by developing flexible payment plans for patients.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Advanced scheduling and coordination.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of data analysis and quality assurance as well as client relations training.
  • Achieved a metric success in 2024.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Trained in Tableau and possesses exceptional budget management abilities.

Accomplishments

  • Scheduled and managed over 16 radiology appointments weekly, contributing to a 85% decrease in patient wait times.
  • Documented and resolved process which led to category.
  • Ensured all radiology reports were accurately uploaded to the Electronic Health Records (EHR) system within 10 hours of imaging completion.
  • Partnered with the billing department to investigate and resolve patient billing discrepancies, improving reconciliation times by 5 days.
  • Resolved product issue through consumer testing.
  • Processed more than 7 medical imaging requests per week, ensuring all requisitions were completed in a timely manner to meet department objectives.
  • Assisted with tracking radiology department KPIs, helping leadership identify areas for improvement and increasing associated task completion rates by 27%.
  • Managed radiologists' schedules in alignment with department priorities, handling appointments, procedures, and meetings for a team of 7.
  • Streamlined insurance claims processing by ensuring radiology procedures had full documentation support, achieving a 4-day turnaround on claims.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Society for Imaging Informatics in Medicine (SIIM)
  • Society of Women Engineers
  • American College of Radiology (ACR)
  • National Healthcare Administrative Professionals Study Group
  • Medical Office Managers Association (MOMA)
  • National Association of Social Workers
  • American Medical Informatics Association
  • American Association for Medical Assistants (AAMA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Medical Secretary (CMS) by National Association for Health Professionals (NAHP)
  • Salesforce
  • Radiology Technician Assistant (RTA) Certification by category
  • CompTIA A+ Technician
  • Certified Healthcare Access Associate (CHAA) by NAHAM
  • Project Management Professional (PMP)
  • Certified Healthcare Administrative Professional (cHAP) by AHA
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Advanced Certification in Medical Billing and Coding from Ironclad Systems
  • ServSafe

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