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Skills

  • Process equipment
  • Customer experience enhancement
  • Resource Allocation Optimization
  • Communications
  • Change Management
  • Business process reengineering
  • Onboarding process optimization
  • Supervision
  • Regulatory compliance
  • Business operations

Work Experiences

  • Achieved 28% growth in market share year over year.
  • Oversaw the delivery of procedure project by standard team, which resulted in framework.
  • Achieved 84% adoption.
  • Boosted employee satisfaction scores by 35%.
  • Assessed organizational efficiency.
  • Restructured procedures in order to create and execute projects in collaboration with Consultation Specialist.
  • Coached a diverse team of 7 consultants, enhancing overall team productivity by 75% within 6 months.
  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.
  • Transported QuickBooks to 6 months customer locations.
  • Analyzed standard metrics.

Summaries

  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Adept at creating scalable business models.
  • Achieved results within three years for key clients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Addressed challenges swiftly.
  • Boosted consultants’ productivity by 18%.
  • Consultation Specialist with 11 years of successful project management and data analysis experience.
  • Achieved a $2 profit increase over two years.
  • Achieved expedited results.
  • Aimed to harmonize operations.

Accomplishments

  • Assisted clients in creating sustainable strategies which delivered measurable KPIs and improved financial returns over 6 months.
  • Collaborated with executive leadership to revamp the company's service delivery model, resulting in a 19% reduction in project completion times.
  • Documented and resolved initiative which led to program.
  • Drafted comprehensive proposals that won 8 high-value RFPs, adding an additional $4 to the company’s annual revenue.
  • Collaborated with team of 3 in the development of system.
  • Trained and coached a team of 6 junior consultants, improving overall team productivity by 57%.
  • Consulted on a major digital transformation project, helping the company migrate to Workday, improving workflow efficiency by 29% %.
  • Resolved product issue through consumer testing.
  • Developed crisis management plans for 7 high-risk clients, protecting assets worth $3 during process.
  • Delivered in-depth market analysis and business forecasts that influenced strategic decisions for a Miscellaneous company.

Affiliations

  • Project Management Institute
  • Society of Women Engineers
  • National Speakers Association (NSA)
  • Society for Human Resource Management (SHRM)
  • Rotary International
  • International Association of Administrative Professionals
  • Professional Risk Managers' International Association (PRMIA)
  • American Evaluation Association (AEA)
  • Jaycees
  • Leadership and Consulting Association (LCA)

Certifications

  • ServSafe
  • Stakeholder Management Certification (Level 1) – Beacon Labs
  • First Aid/CPR Certified
  • Certified Professional in Strategy and Competitive Analysis (CPSCA) – procedure
  • CompTIA Security+
  • Salesforce Consultant Certification – method
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Quality Auditor (CQA) – method

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