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Skills

  • First Aid/CPR
  • Data-driven decision making
  • Equipment Life Cycle Management
  • Organization
  • Regulatory compliance
  • Application support
  • Project organization
  • Data analytics for fault prediction
  • Data entry
  • Risk mitigation

Work Experiences

  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Avoided financial losses of up to $16.
  • Achieved 74% improvement in diagnostic accuracy.
  • Achieved a 57% customer adoption rate in 2022.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Authored and maintained comprehensive technical documentation for budget management that reduced training time for new hires by 27%.
  • Awarded Excellence Award for excellence in system design after successfully migrating 4-year legacy infrastructure with zero project overruns.
  • Described procedure solutions to customers to aid in problem resolution.
  • Achieved 4% improvement in project completion speed.
  • Advanced the overhaul of legacy systems.

Summaries

  • Adaptable Senior Staff Technician.
  • Adept Senior Staff Technician with over 2 years of experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved 61% reduction in errors.
  • Supporting hardware and software issues for category computer systems is a skillful Senior Staff Technician.
  • Achieved 57% performance enhancements across teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Subject matter expert on Jira with exceptional skills and knowledge in stakeholder engagement.
  • Senior Staff Technician is a multi-talented Senior Staff Technician who is consistently rewarded for planning and operational improvements.
  • Automated manual processes.

Accomplishments

  • Monitored and analyzed network traffic patterns, implementing solution changes that reduced bandwidth consumption by 17%.
  • Developed and maintained budget tracking tools for project expenses, aiding in accurate forecasting and controlling project costs by 36%.
  • Coordinated the integration of new QuickBooks into existing infrastructure, improving performance and scalability.
  • Managed vendor relationships during program, ensuring on-time delivery of technical components and reducing supply delays by 79%.
  • Received ITIL in Jira, ensuring continued technical expertise and compliance with industry standards.
  • Trained a team of 14 junior technicians, fostering talent development and improving overall team performance.
  • Provided mentorship to 18 lower-level technicians, helping to improve onboarding times and reduce training costs by 65%.
  • Monitored and maintained network servers to ensure 37% uptime, reducing long-term operational risks.
  • Developed KPIs and performance benchmarks for monitoring network health using SAP, enhancing proactive issue detection.
  • Tested and verified new SAP implementations, receiving President's Club for excellence in quality control.

Affiliations

  • Freemason
  • CompTIA IT Fundamentals Certification
  • Data Center Operations Group (DCOG)
  • International Computer Science Institute (ICSI)
  • National Association of Social Workers
  • American Medical Informatics Association
  • Rotary International
  • International Cloud Computing Association (ICCA)
  • Society of Human Resource Management
  • Certified Information Systems Security Professional (CISSP) Certification Course

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Data Center Technician Professional (CDCTP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Azure Fundamentals
  • Certified Information Systems Auditor (CISA)
  • Certified Public Accountant (CPA)
  • Certified Ethical Hacker (CEH)
  • Salesforce
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)

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