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Skills

  • Sexual assault victim counseling
  • Emergency housing relocation
  • Substance abuse counseling
  • Play therapy
  • Motivational enhancement therapy
  • Crisis intervention and de-escalation techniques
  • Dependency investigation units
  • Cultural Competence in Social Work
  • Team building
  • Group therapy specialist

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver system service.
  • Advocated for culturally competent care practices, improving satisfaction levels across minority groups served by 19%.
  • Acquired $14 in funding.
  • Achieved placements within 13 weeks.
  • Boosted outcome effectiveness by 83%.
  • Provided comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 75% improvement in referral service turnaround.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 78% improvement in service delivery outcomes.
  • High Needs Case Manager is a multi-talented High Needs Case Manager who is consistently rewarded for planning and operational improvements.
  • Balanced care management and client advocacy.
  • Addressed unemployment through effective case management.
  • Achieved legal status resolution for 82% of clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Collaborated with probation officers.

Accomplishments

  • Facilitated cross-agency team meetings every 12 weeks, resolving complex cases more efficiently and reducing case backlog by 40%.
  • Effectively secured 8 in grants and external funding to bridge critical service gaps in housing assistance programs.
  • Led multi-disciplinary teams in child welfare, achieving a 40% improvement in child safety and placement outcomes in high-risk areas.
  • Documented and resolved procedure which led to program.
  • Analyzed case progress metrics, continually adjusting workflows to increase overall program success rate by 35% in 2024.
  • Piloted community outreach programs to improve accessibility to social services, resulting in increased participation by 75%, particularly in high-needs demographics.
  • Resolved product issue through consumer testing.
  • Directed the expansion of regional case management services, increasing coverage and assistance for 7 additional clients annually.
  • Performed in-depth assessments of 13 high-risk clients, reducing service re-entry rates by 17% over program years.
  • Engaged city officials and non-profits to expand child welfare resources, growing foster care recruitment by 9% in just 17 months.

Affiliations

  • American Case Management Association (ACMA)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Integrated Care Professionals Network
  • Jaycees
  • Association for Medical Education and Research in Substance Abuse (AMERSA)
  • National Association of Social Workers
  • National Association for Rural Mental Health (NARMH)
  • Toastmasters
  • Trauma-Informed Care Network – Regional Affiliate
  • National Alliance on Mental Illness (NAMI)

Certifications

  • Board Certified Behavior Analyst (BCBA)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Behavioral Health Case Manager (CBHCM)
  • DHS Case Management Certification
  • Certified Peer Specialist (CPS)
  • Interdisciplinary Collaborative Case Management Training from Summit Group
  • Certified Compassion Fatigue Professional (CCFP)
  • Certified Public Accountant

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