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Skills

  • Communications
  • Documentation accuracy and compliance
  • Comprehensive biopsychosocial assessments
  • Regulatory compliance
  • Client advocacy in legal and medical settings
  • Substance abuse treatments
  • Cultural Competence in Social Work
  • Skilled community-based case manager
  • Divorce and custody issues
  • Multidisciplinary team collaboration

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Advocated for culturally competent care practices, improving satisfaction levels across minority groups served by 19%.
  • Acquired $14 in funding.
  • Addressed client protection issues.
  • Oversaw the delivery of system project by standard team, which resulted in system.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Benefited 3 at-risk families.
  • Advocated for clients in legal settings.
  • Collaborated with probation officers.
  • Awarded Excellence Award for exceeding annual targets, facilitating access to mental health services for 20% more clients than the previous year.

Summaries

  • Advocate for vulnerable individuals in interdisciplinary care settings, effectively navigating legal and medical systems to secure necessary services and recovery pathways.
  • Collaborative High Needs Case Manager with experience navigating the complexities of the child welfare system, leading to successful family reunifications in 29% of mediated cases.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aided 28% more individuals in securing mental health treatment.
  • Accomplished in delivering individualized care plans focused on helping clients address homelessness, unemployment, and addiction, resulting in measurable self-sufficiency improvements.
  • Offering 15 years of successful social work performance.
  • Achieved 46% success in mediated cases.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assisted 4 low-income families.
  • Broadened service capabilities in transitional housing.

Accomplishments

  • Revamped referral and case allocation processes, reducing case resolution time by 41% within 14 months.
  • Developed individualized service plans monitored every 11 days, achieving a 59% improvement in target milestones for recovery.
  • Worked closely with external service agencies to secure emergency housing for 18 homeless families, fast-tracking their access to permanent housing within 13 weeks.
  • Established family mediation sessions that resulted in positive reunification outcomes for 14 families within 2018.
  • Spearheaded the development of mental health initiatives in underserved urban areas, increasing client engagement by 40%.
  • Developed custom probation monitoring plans that contributed to 66% reduction in parole violations and reoffending within 2024.
  • Negotiated critical service contracts for shelter programs, securing resources that supported an increase of 35% more clients than the previous year.
  • Performed in-depth assessments of 13 high-risk clients, reducing service re-entry rates by 17% over program years.
  • Piloted community outreach programs to improve accessibility to social services, resulting in increased participation by 75%, particularly in high-needs demographics.
  • Collaborated with team of 11 in the development of initiative.

Affiliations

  • Housing First Model Collaboration Group
  • Lions Club
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Collaboration Council
  • Institute for Healthcare Improvement (IHI) Open School Member
  • Freemason
  • Society of Human Resource Management
  • Trauma-Informed Care Network – Regional Affiliate
  • Association of Information Technology Professionals
  • Collaborative Family Healthcare Association (CFHA)
  • American Psychiatric Association (APA) – Mental Health Division

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)
  • Substance Abuse Professional (SAP) Certification
  • Google Certified Professional Cloud Architect
  • Motivational Interviewing Training Certification
  • ServSafe
  • Certified Addictions Counselor (CAC)
  • American Association of Suicidology (AAS) Crisis Intervention Specialist Certification
  • Certified Peer Specialist (CPS)
  • Certified Behavioral Health Case Manager (CBHCM)

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